Receptionist/medical Office Assistant

3 months ago


Victoria, Canada Handworks Physiotherapy and Hand Clinic Full time

At Handworks Physiotherapy & Hand Clinic, building client relationships is of outmost importance. We love getting to know our patients, their interests and ensure that each treatment is focused on understanding what the patient wants to achieve.

**Job description**:
We are looking to hire a full time Receptionist who will bring a welcoming and customer service focused approach to interacting with clients. In this role, being organized and able to prioritize and multitask will be essential to keeping the clinic running smoothly. You should be able to work independently, ask for help when needed, and have a willingness to learn.

**Responsibilities include**:

- Greeting patients with a friendly and professional manner
- Scheduling appointments and collecting payment using Jane software
- Direct billing for client insurance coverage (e.g., Blue Cross, Green Shield)
- Communicating with doctors and their staff, as well as ICBC and WSBC regarding patient claims
- File management, scanning, faxing
- Inventory management
- Ordering products

**Requirements**:

- Office/reception or experience in a customer service environment
- Effective communication skills and friendly demeanor
- Excellent organizational skills, detail-oriented, and ability to multi task
- Competent computer skills, e.g., Microsoft Word, Excel, etc.
- Experience working with Jane App is an asset, but not a requirement.
- Secondary School Education

**Salary**:
Competitive compensation based on experience.

**Location**:
Shelbourne and Hillside

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Victoria, BC V8T 5G1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- MOA/Reception: 1 year (preferred)

Work Location: In person



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