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Customer Support Specialist

1 month ago

Montréal, Canada GardaWorld Full time

GardaWorld Cash services is currently looking for management positions as
**Client Support Specialists**
in the Cash Services Division to provide support and provide solutions for our customers. The position will support the Account Executive and be a liaison with the operations teams across the country.

In this role, you will have the opportunity to develop a priviliged relationship with our national clients. You will also be at the center of a strategic transformation that will change the way we operate. Come join our team if you thrive on growtth, learning and success

***

**Main responsibilities**:

- Respond to customer inquiries and inform them about the various products and services offered;
- Act as the client's privileged intermediary and be attentive to their needs and requirements;
- Processes and enters customer profile information into the database;
- Produce various reports and statistics required for optimal file management;
- Maintain daily communication and collaboration with the operations team at the national level;
- Establish and maintain business relationships with clients and their partners;
- Support the sales team by supporting the representatives according to different requests;
- Performs all other related duties.

**Requirements**:

- Proven experience in customer service
- Bilingual (spoken/written) English and French ;
- Proficient in Microsoft Word, Excel and Outlook
- Good sense of organization and good management of priorities;
- Outstanding communication and problem solving;
- Strong teamwork and partnership orientation.

**Conditions**:

- 4 month contract;
- Hourly salary of $24;
- A dynamic work environment;
- Opportunity for advancement within the company;