Customer Care Specialist

1 week ago

Montréal, Canada Amilia Full time

**Who we are**:Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients

**What we do**:We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and connect with their community by making it easy to find, register, and pay for activities online.

**How we do what we do**:We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it’s outside of your department.

**Why we do what we do**:We’re not just here to sell software - we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things.

**What can you expect**:
As a member of the Customer Care team, you will be responsible for answering and solving customer's questions while maintaining a professional and friendly attitude. The Customer Care Specialist also establishes and builds good customer relationships by providing an exceptional customer experience. The Customer Care Specialist must also work well with the rest of the support team, coordinating with them to resolve customer issues. Your ultimate goal is to WOW our customers. You will need to be available to work 5 days/week (4 weekdays from 11 am to 7 pm, and on Saturday from 9 am to 5 pm).

**You'll be responsible for**:

- Analyzing customer needs and offering a suitable solution.
- Identifying and sharing opportunities to improve our platform.
- Providing our clients with follow-ups to offer better support and/or solutions.
- Diagnosing, investigating, and solving issues.
- Becoming an Amilia expert

**What we want from you**:

- Over 2 years of professional experience in customer service.
- Invested in continuous improvement and learning opportunities.
- Ability in Change Management.
- Methodical, organized, and solution-oriented.
- ** Strong** written and spoken skills in both **French **and **English.**

**What you’ll get from us**:

- A competitive and progressive salary;
- A group RRSP employer contribution up to 5%;
- Group insurance for you and your family as well as an employee assistance program (EAP)
- A $500 wellness allowance per year;
- Weekly Bootcamp and Yoga classes for Amilia employees;
- Hybrid work (home-office), possibility to work anywhere in Québec and up to 3 months per year abroad;
- A strong work-life balance with flexible hours, a minimum of 3 weeks of paid vacations, sick and personal days, and year-round mini-Fridays;
- A dedicated Learning and Development Specialist committed to your personal and professional development, and 10% of your time dedicated to your professional development;
- Skill development opportunities through engaging workshops, training, access to Udemy, and opportunities to attend conferences;
- Quarterly companywide and team bonding activities and weekly social activities to connect with your peers;
- 25% monthly discount for STM and EXO;
- Up to 15 hours of group volunteering paid per year;
- In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

  • Customer Care Specialist

    7 months ago

    Montréal, Canada COBENCO CONSTRUCTION INC Full time

    Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a great opportunity for someone who enjoys working in a fast-paced environment and...

  • Customer Care Specialist

    7 months ago

    Montréal, Canada Quench Canada, Inc Full time

    **About Quench Canada** Quench Canada (a subsidiary of Culligan) is the brand that helps our growing and forward-thinking companies keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer...

  • Customer Care Specialist

    7 months ago

    Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**:We provide an eCommerce platform for activities and...

  • Customer Care Specialist

    7 months ago

    Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**:We provide an eCommerce platform for activities and...

  • Customer Care Specialist

    4 days ago

    Montréal, Canada Stingray Full time

    Department Customer Service Location Montreal At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment? Our Customer Service team is currently looking for a Customer Care Specialist that will WOW Stingray Business clients by...

  • Customer Care, Specialist

    7 months ago

    Montréal, Canada Air France - KLM Full time

    Air France KLM has an opening for a permanent full time_ **Cargo -** **_**Customer Care, Specialist** **role based in the administrative office located downtown Montreal. Reporting to the Manager, Costumer service, the Cargo - Customer care, Specialist will be responsible to answering to customers in writing or verbally, documenting files and submitting...

  • Customer Care, Specialist

    7 months ago

    Montréal, Canada Air France - KLM Full time

    Veuillez postuler sur: Air France KLM has an opening for a permanent full time_ Cargo - _Customer Care, Specialist role based in the administrative office located downtown Montreal. Reporting to the Manager, Costumer service, the Cargo - Customer care, Specialist will be responsible to answering to customers in writing or verbally, documenting files and...

  • Customs Release Specialist

    7 months ago

    Montréal, Canada Axxess International Inc Full time

    Axxess is a family owned and operated customs broker and international freight forwarder serving import and export companies since 1998. Our team members make a difference through the personalized service they provide to our clients. They are competent, respectful, caring and enjoy taking on new challenges! At Axxess, we are committed to supporting our...

  • Sea Logistics Customer Care Specialist

    3 months ago

    Montréal, QC, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team. ** Your Role**: As our Sea Logistics Customer Care Specialist you will be customer focused, showcasing your ability to...

  • Sea Logistics Customer Care Specialist

    3 months ago

    Montréal, QC, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Quebec site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team. ** Your Role**: As our Sea Logistics Customer Care Specialist you will be customer focused, showcasing your ability to build...

  • Sea Logistics Customer Care Specialist

    4 months ago

    Montréal, QC, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Quebec site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team. ** Your Role**: As our Sea Logistics Customer Care Specialist you will be customer focused, showcasing your ability to build...

  • Customer Service Specialist

    4 weeks ago

    Montréal, Canada Lallemand Full time

    **Posting Period** From December 12, 2024 to January 31, 2025 **Country or region** Canada **Location** Montréal, Québec **Business Unit** Plant Care **Department** Customer Service / Logistic **Entry date** As soon as possible **Job Status** Permanent - Full time **Minimal required work experience** 1 to 3 years **Minimal education level...

  • Dedicated Client Care Specialist

    3 days ago

    Montréal, Canada E2C Full time

    **The team**: The role of the Dedicated Client Care Specialist is to act as the primary technical point of contact between E2C and some of our most strategic and complex customers. As a Dedicated Client Care Specialist, you will help a select group of named customers (usually 4-5 accounts per Specialist) with technical issues and proactive technical tasks....

  • Customer Support Specialist

    7 months ago

    Montréal, Canada MovingWaldo Inc Full time

    **About MovingWaldo** MovingWaldo is present in all major Canadian markets and is currently raising awareness in the US and Europe. **Overview** We are seeking a highly organized and detail-oriented person to join our team. As a Customer Support Specialist, you will play a crucial role in assisting individuals and families with the smooth transition of...

  • Bilingual Customer Excellence Specialist

    7 months ago

    Montréal, Canada Mintz Global Screening Full time

    Position Summary: Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Customer Excellence Specialist is responsible for the day to day interactive needs of clients (both external and internal). They will act as a liaison between clients, external applicants and others to ensure the...

  • Customer Care Agent

    1 day ago

    Montréal, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we incorporate into our perspective, the better we're able to...

  • Customer Care Specialist

    6 months ago

    Montréal, Canada FlightHub Full time

    **UNCAGE YOUR** **AMBITION **as a **Customer Care Specialist**: We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the...

  • Customs Specialist

    3 months ago

    Montréal, QC, Canada AXXESS INTERNATIONAL INC Full time

    Axxess is a family-run customs broker and international freight forwarder, serving importers and exporters since 1998.Our team members make the difference through the personalized service they offer our customers. They are competent, respectful, caring and enjoy taking on new challenges!At Axxess, we are committed to supporting our experts in their careers....

  • Care Specialist

    6 days ago

    Montréal, QC, Canada Change Your Fit Full time

    Company Description Change Your Fit affiliated with Peel Learning Foundation Role Description This is a Part-time role for a Care Specialist at Change Your Fit affiliated with Peel Learning Foundation in Canada . The Care Specialist will be responsible for day-to-day tasks related to providing care and support. Qualifications Prior experience in a...

  • Care Specialist

    6 days ago

    Montréal, QC, Canada Change Your Fit Full time

    Company Description Change Your Fit affiliated with Peel Learning Foundation Role Description This is a Part-time role for a Care Specialist at Change Your Fit affiliated with Peel Learning Foundation in Canada . The Care Specialist will be responsible for day-to-day tasks related to providing care and support. Qualifications Prior experience in a...