Customer Care Specialist

3 weeks ago


Montréal, Canada Amilia Full time

**Who we are**:Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients

**What we do**:We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and connect with their community by making it easy to find, register, and pay for activities online.

**How we do what we do**:We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it’s outside of your department.

**Why we do what we do**:We’re not just here to sell software - we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things.

**What can you expect**:
As a member of the Customer Care team, you will be responsible for answering and solving customer's questions while maintaining a professional and friendly attitude. The Customer Care Specialist also establishes and builds good customer relationships by providing an exceptional customer experience. The Customer Care Specialist must also work well with the rest of the support team, coordinating with them to resolve customer issues. Your ultimate goal is to WOW our customers. You will need to be available to work 5 days/week (4 weekdays from 11 am to 7 pm, and on Saturday from 9 am to 5 pm).

**You'll be responsible for**:

- Analyzing customer needs and offering a suitable solution.
- Identifying and sharing opportunities to improve our platform.
- Providing our clients with follow-ups to offer better support and/or solutions.
- Diagnosing, investigating, and solving issues.
- Becoming an Amilia expert

**What we want from you**:

- Over 2 years of professional experience in customer service.
- Invested in continuous improvement and learning opportunities.
- Ability in Change Management.
- Methodical, organized, and solution-oriented.
- ** Strong** written and spoken skills in both **French **and **English.**

**What you’ll get from us**:

- A competitive and progressive salary;
- A group RRSP employer contribution up to 5%;
- Group insurance for you and your family as well as an employee assistance program (EAP)
- A $500 wellness allowance per year;
- Weekly Bootcamp and Yoga classes for Amilia employees;
- Hybrid work (home-office), possibility to work anywhere in Québec and up to 3 months per year abroad;
- A strong work-life balance with flexible hours, a minimum of 3 weeks of paid vacations, sick and personal days, and year-round mini-Fridays;
- A dedicated Learning and Development Specialist committed to your personal and professional development, and 10% of your time dedicated to your professional development;
- Skill development opportunities through engaging workshops, training, access to Udemy, and opportunities to attend conferences;
- Quarterly companywide and team bonding activities and weekly social activities to connect with your peers;
- 25% monthly discount for STM and EXO;
- Up to 15 hours of group volunteering paid per year;
- In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.



  • Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**:We provide an eCommerce platform for activities and...


  • Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**:We provide an eCommerce platform for activities and...


  • Montréal, Canada Air France - KLM Full time

    Air France KLM has an opening for a permanent full time_ **Cargo -** **_**Customer Care, Specialist** **role based in the administrative office located downtown Montreal. Reporting to the Manager, Costumer service, the Cargo - Customer care, Specialist will be responsible to answering to customers in writing or verbally, documenting files and submitting...


  • Montréal, Canada Air France - KLM Full time

    Veuillez postuler sur: Air France KLM has an opening for a permanent full time_ Cargo - _Customer Care, Specialist role based in the administrative office located downtown Montreal. Reporting to the Manager, Costumer service, the Cargo - Customer care, Specialist will be responsible to answering to customers in writing or verbally, documenting files and...


  • Montréal, Canada Believe Full time

    Company Description Founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape. With more...


  • Montréal, Canada Visual Knowledge Share Ltd Full time

    **Customer Success Specialist** **Position Summary** Responsible for insightfully guiding customers through their VKS implementation journey; you are the customer-facing champion driving further VKS adoption and future scalability. - **Position status**:Permanent - **Start date**:As soon as possible - **Salary**:To be discussed - **Work...


  • Montréal, Canada Les Anges Gardiennes Pet Care Full time

    Les Anges Gardiennes is an amazing company, born and raised in Montreal. Active in pet care community, and 20 years this year loving pets and thier parents by offering pet care services, keeping a well balanced relationship for the past 20 years. We are currently looking for a detail and service oriated, focused customer service determined individual to...

  • Customer Care Agent

    2 weeks ago


    Montréal, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we incorporate into our perspective, the better we're able to...

  • Customer Care Agent

    2 weeks ago


    Montréal, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we incorporate into our perspective, the better we're able to...


  • Montréal, Canada MovingWaldo Inc Full time

    **About MovingWaldo** MovingWaldo is present in all major Canadian markets and is currently raising awareness in the US and Europe. **Overview** We are seeking a highly organized and detail-oriented person to join our team. As a Customer Support Specialist, you will play a crucial role in assisting individuals and families with the smooth transition of...


  • Montréal, Canada PayFacto Full time

    **We are looking for a Customer Care Specialist to join our team!** If you have excellent people skills, take pride in your work, and want your future to be limited only by the amount of effort you are willing to give to your career, then we have a great opportunity for you. **About the role**: Reporting to the Customer Service Supervisor the successful...


  • Montréal, Canada ALKHEMIST Full time

    **Overview** As a Customer Experience Specialist (CES) at ALKHEMIST House, you will play a crucial role in delivering on our brand promise to provide an extraordinary experience to each and every client. Your responsibilities will cover all aspects of the customer experience except for actual treatments and products. You will be the first point of contact...


  • Montréal, Canada Bollore Logistics Full time

    Fulltime-Permanent Can be based anywhere in Canada Bolloré Logistics is looking to add a full-time** Transborder and U.S. Customs Specialist **to its growing team in Canada! We are looking for a dynamic individual to join our team and grow your career. **Responsibilities**: The role of the **Transborder and U.S. Customs Specialist **is to direct and...


  • Montréal, Canada Lotus Medical Full time

    **About Lotus Medical** Lotus Medical owns and operates a developing network of tech-enabled, expertly designed medical clinics focused on the wellbeing of healthcare professionals. Our mission is to create an environment where healthcare professionals can have a fulfilling and sustainable career while delivering unparalleled patient care. At Lotus,...


  • Montréal, Canada Dayuse.com Full time

    _**Position based at WeWork Ville Marie, Montreal**_ **Who are we?** Dayuse opens the doors of hotels during the day to live life to the fullest. Upgrade your daily routine, share special occasions or live in the moment: there are as many possibilities as there are hotels to discover for a few hours, close to you! Transforming hotels into living spaces is...


  • Montréal, Canada Genetec Full time

    **The team**: The role of the Dedicated Client Care Specialist is to act as the primary technical point of contact between Genetec and some of our most strategic and complex customers. As a Dedicated Client Care Specialist, you will help a select group of named customers (usually 4-5 accounts per Specialist) with technical issues and proactive technical...


  • Montréal, Canada GURUS Solutions Full time

    Our Customer Experience Specialist will focus on maintaining and growing the company's existing relationships with clients by leveraging Gurus' solutions and services. You will be assigned to specific clients with the task to foster meaningful long-term partnerships with them. The Customer Experience Specialist role is to understand the customer's needs,...


  • Montréal, Canada Dayuse.com Full time

    _**Position based at WeWork Ville Marie, Montreal**_ **Who are we?** Dayuse opens the doors of hotels during the day to live life to the fullest. Upgrade your daily routine, share special occasions or live in the moment: there are as many possibilities as there are hotels to discover for a few hours, close to you! Transforming hotels into living spaces is...


  • Montréal, Canada Genetec Full time

    **The team**: Reporting to the Warehouse Supervisor, the role of the Logistics and Customs Specialist is to ensure the safe and efficient movement of goods, across the world, while ensuring trade compliance vis a vis local country requirements. Furthermore the Logistics and Customs Specialist will manage the relationship with all 3rd party logistics and...


  • Montréal, Canada Rogers Communications Full time

    This is a **Remote **role which means you get to work from home! At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate...