Customer Support Specialist

3 weeks ago


Montréal, Canada SwiftConnect Full time

**Get to Know SwiftConnect**

At SwiftConnect, we are the trailblazers in the realm of connected access enablement. Our passion lies in crafting seamless and elegant interactions for our customers, ensuring their users digital pass is always at fingertips - be it on their phone, watch, or anywhere it needs to be. We specialize in powering the next generation of connected access experiences, serving the needs of commercial real estate owners and enterprises spanning various leading industries.

Our cutting-edge platform seamlessly integrates with existing mobile platforms, credential technologies, and business systems delivering authorized access to everything, everywhere, all through a centralized access management system.

**The Perfect Match**

**Your Impact**Be the Solution Owner**:Document, manage, and resolve issues in our customer management system. Every case you close is a success story that strengthens our customer relationships.**Spotlight on Proactive Problem-Solving**:Sharpen your keen eye for detail as you identify and escalate significant or emerging issues to our team leaders. Collaborate with the team to tackle escalated challenges.**Fueling Collaborative Excellence**:Engage in cross-team collaboration with Quality Assurance, Operations, and Development teams to assess system and customer needs. Your insights will shape the future of our products and services.
- ** 24/7 Customer Advocacy**: Embrace the opportunity to participate in rotating evening and on-call coverage. You'll be the hero that ensures our customers receive top-notch support round the clock.

**The Winning Formula**- Ability to triage and resolve a high volume of incoming tickets swiftly and efficiently- Expert in understanding complex technical issues and communicating solutions in easily digestible ways for customers- Ability to think creatively and find innovative solutions to customer challenges; superior problem solving skills- Experience working collaboratively with cross-functional teams such as sales, marketing, and product development- Outstanding written and verbal communication skills- Willingness to adapt to a flexible work schedule in accordance with the dynamic requirements of the business- Familiar with standard systems such as Zendesk, Google Drive, and Slack- Practical experience working with databases (PostgreSQL, SQL)- Strong technical knowledge of APIs- Experience with SaaS and Cloud-based solutions

**Why Join Us**
- Join a CRE-Tech pioneer that leads the connected access enablement industry- Work with state-of-the-art technology that shapes the future of connected access experiences- Play a crucial role in redefining the customer experience and have a direct impact on how people interact with spaces and places- Chart your career growth path with us as our company expands, creating potential advancement opportunities- Immerse yourself in an environment that fosters creativity, encourages fresh ideas, and celebrates innovation
- Receive a competitive salary and benefits package to recognize your contributions

Join us and become part of a team that doesn’t just meet expectations; we exceed them. Elevate your career, make a meaningful impact, and celebrate your contributions.



  • Montréal, Canada Equisoft Full time

    **Specialist, Customer Support** Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is actively seeking new talent! Reporting to the Director, Customer Experience, the Customer Support Specialist's mandate is to act as a resource person for complex customer issues. He or she ensures the continuous...


  • Montréal, Canada Equisoft Full time

    **Specialist, Customer Support** Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is actively seeking new talent! Reporting to the Director, Customer Experience, the Customer Support Specialist's mandate is to act as a resource person for complex customer issues. He or she ensures the continuous...


  • Montréal, Canada Hexoskin Full time

    Hexoskin is looking for a **Customer Support Specialist** to join its Sales & Marketing team! **About Hexoskin** Hexoskin is the leader & pioneer in non-invasive sensors, software, data science & AI digital health solutions. Founded in 2006 in Montréal, Hexoskin's mission is to record and organize personal health information and make it accessible and...


  • Montréal, Canada National Credit Recovery Inc Full time

    **Who Are We?** - CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions. - Our...


  • Montréal, Canada MovingWaldo Inc Full time

    **About MovingWaldo** MovingWaldo is present in all major Canadian markets and is currently raising awareness in the US and Europe. **Overview** We are seeking a highly organized and detail-oriented person to join our team. As a Customer Support Specialist, you will play a crucial role in assisting individuals and families with the smooth transition of...


  • Montréal, Canada LRDG Language Research Development Group Full time

    **LRDG Language Research Development Group** is a Canadian company, based in Montreal, and leader in online language learning, offering a unique blend of tutoring expertise and online community support, for fast, proven results. We have been a recognized partner of the Canadian government for over 20 years and are now looking to grow and expand on what has...


  • Montréal, QC, Canada Tokidos Full time

    *Job Summary* As a Customer Specialist, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries to ensure a positive customer experience. *Responsibilities* - Setup and maintain the customer support pages - full ownership - Analyze customer issues and provide effective solutions - Perform data entry...


  • Montréal, Canada Jonar Full time

    Like all great fairy tales, our story begins with a heroic dream. You see, for far too long, millions of users were forced to toil under the rule of really crappy business software. So, to help them break free from this reign of terror, we built ParagonERP - a flexible and powerful solution fit for wholesalers and distributors. ParagonERP is the...


  • Montréal, Canada EF Education First Full time

    **Bilingual Traveller Support Specialist (French/English)** **EF Division**:EF Educational Tours Canada **Experience Level**: Entry-Level **Office Location**: Montreal, QC or Toronto, ON **Work Location**:Montreal, QC or Toronto, ON (_this is not a remote role, but we do support a hybrid work environment that allows 2 days WFH per week)_ When you work in...


  • montréal, Canada Zaddons Full time

    Position: Customer Support SpecialistLocation: Montreal (Hybrid)Reports to: Director of Customer ExperienceAbout ZaddonsZaddons develops specialized add-ons that enhance the scheduling capabilities of HRIS platforms. With a focus on optimizing complex workforce management, we deliver seamless solutions that transform scheduling workflows into actionable...


  • montréal, Canada Zaddons Full time

    Position: Customer Support SpecialistLocation: Montreal (Hybrid)Reports to: Director of Customer ExperienceAbout ZaddonsZaddons develops specialized add-ons that enhance the scheduling capabilities of HRIS platforms. With a focus on optimizing complex workforce management, we deliver seamless solutions that transform scheduling workflows into actionable...


  • Montréal, Canada Vertafore Full time

    Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by...


  • Montréal, QC, Canada Equisoft Full time

    **Customer Support Specialist (Insurance and Investment)** **What is Equisoft?** Equisoft is a global provider of advanced insurance and investment digital solutions, recognized as a valued partner by over 250 of the world’s leading financial institutions. We offer a complete ecosystem of end-to-end and scalable solutions that help our clients tackle any...


  • Montréal, Canada Madcap Software Full time

    Job Location(s): Montreal, Quebec **Position Summary**: The Technical Customer Support Specialist provides technical assistance and answers to user’s questions, resolving tickets, and assisting users by troubleshooting problems with computer hardware or software. **Duties and Responsibilities**: - Identifies, investigates, troubleshoots, and resolves...


  • Montréal, Canada Alithya Full time

    **Customer Service Specialist (Level 1 Support)** **:montreal **Montreal, Quebec, Canada****: Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team. At the heart of Alithya’s values is the...


  • Montréal, Canada Vertafore Full time

    Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else - if this sounds like you, then we’d love to hear from you! We are headquartered in Denver, Colorado, with...


  • Montréal, QC, Canada Zaddons Full time

    Position: Customer Support Specialist Location: Montreal (Hybrid) Reports to: Director of Customer Experience About Zaddons Zaddons develops specialized add-ons that enhance the scheduling capabilities of HRIS platforms. With a focus on optimizing complex workforce management, we deliver seamless solutions that transform scheduling workflows into...


  • Montréal, QC, Canada Zaddons Full time

    Position: Customer Support Specialist Location: Montreal (Hybrid) Reports to: Director of Customer Experience About Zaddons Zaddons develops specialized add-ons that enhance the scheduling capabilities of HRIS platforms. With a focus on optimizing complex workforce management, we deliver seamless solutions that transform scheduling workflows into...


  • Montréal, Canada Accommodations Plus International Full time

    The **Customer Support Specialist**supports our airline partner onsite at their office location in Montreal. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service...


  • Montréal, Canada California Closets Full time

    Our story: California Closets is seeking an Operations Support person to join our diverse and energetic Montreal team. For more than three decades, California Closets has built a reputation on delivering custom products and unparalleled service to our clients. We’ve helped transform spaces, enhanced homes and allowed people to get more out of life. And as...