Customer Support Specialist
5 days ago
**Get to Know SwiftConnect**
At SwiftConnect, we are the trailblazers in the realm of connected access enablement. Our passion lies in crafting seamless and elegant interactions for our customers, ensuring their users digital pass is always at fingertips - be it on their phone, watch, or anywhere it needs to be. We specialize in powering the next generation of connected access experiences, serving the needs of commercial real estate owners and enterprises spanning various leading industries.
Our cutting-edge platform seamlessly integrates with existing mobile platforms, credential technologies, and business systems delivering authorized access to everything, everywhere, all through a centralized access management system.
**The Perfect Match**
**Your Impact**Be the Solution Owner**:Document, manage, and resolve issues in our customer management system. Every case you close is a success story that strengthens our customer relationships.**Spotlight on Proactive Problem-Solving**:Sharpen your keen eye for detail as you identify and escalate significant or emerging issues to our team leaders. Collaborate with the team to tackle escalated challenges.**Fueling Collaborative Excellence**:Engage in cross-team collaboration with Quality Assurance, Operations, and Development teams to assess system and customer needs. Your insights will shape the future of our products and services.
- ** 24/7 Customer Advocacy**: Embrace the opportunity to participate in rotating evening and on-call coverage. You'll be the hero that ensures our customers receive top-notch support round the clock.
**The Winning Formula**- Ability to triage and resolve a high volume of incoming tickets swiftly and efficiently- Expert in understanding complex technical issues and communicating solutions in easily digestible ways for customers- Ability to think creatively and find innovative solutions to customer challenges; superior problem solving skills- Experience working collaboratively with cross-functional teams such as sales, marketing, and product development- Outstanding written and verbal communication skills- Willingness to adapt to a flexible work schedule in accordance with the dynamic requirements of the business- Familiar with standard systems such as Zendesk, Google Drive, and Slack- Practical experience working with databases (PostgreSQL, SQL)- Strong technical knowledge of APIs- Experience with SaaS and Cloud-based solutions
**Why Join Us**
- Join a CRE-Tech pioneer that leads the connected access enablement industry- Work with state-of-the-art technology that shapes the future of connected access experiences- Play a crucial role in redefining the customer experience and have a direct impact on how people interact with spaces and places- Chart your career growth path with us as our company expands, creating potential advancement opportunities- Immerse yourself in an environment that fosters creativity, encourages fresh ideas, and celebrates innovation
- Receive a competitive salary and benefits package to recognize your contributions
Join us and become part of a team that doesn’t just meet expectations; we exceed them. Elevate your career, make a meaningful impact, and celebrate your contributions.
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