Field Service Coordinator

2 weeks ago

Calgary, Canada Agar Canada Corporation Full time

**Overview**

**Job Title: Field Service & Office Coordinator**

**Report To**:Field Service Manager

**Department**: Field Service

**Summary**:This position is responsible for handling office functions including: Field Service activities, Logistics/ Shipping & Receiving; and other aspects of office administration such as: Travel bookings, Marketing, and various other office services duties as required.

**Essential Duties and Responsibilities **include (but are not limited to) the following:
**Office Administration**
- Responsible for reception area and duties, including: sorting mail by company, signing for incoming couriers and shipments, and handling inquiries, etc.
- Gatekeeper for incoming calls.
- Process incoming mail on a daily basis: open, date stamp, sort, and process and file accordingly.
- Complete and maintain accurate shipping and receiving documents (Commercial Invoice, Packing List, Bill of Lading (BOL), courier waybills, Manufacturer’s Affidavit, etc.).
- Coordinate international and domestic shipments including: liaising with customer-specified carriers, as well as Agar preferred carriers.
- Schedule couriers, complete documentation for local and domestic shipments.
- Warehouse organization and maintenance, as required.
- Responsible for a variety of office administration functions including: booking Travel, Marketing, Office Supplies, Shows & Conferences, and other office services duties as required.

**Field Service**
- Prepare quotes and sales orders in SAP, including the required documentation by the accounting department for invoice processing.
- Data and filing of related documentation in the server.
- Booking of travel & accommodation, including private accommodations at customer’s facilities.
- Tracking of KPI and activities
- Scheduling of services
- Grammatical/commercial review of technical reports and documentation.
- Preparation of documents required by field service department.

**Safety**
- Schedule Health & Safety training courses as required (First Aid, WHMIS, etc.).
- Track key indicators for safety
- Ensure safety manuals and procedures are in compliance as per the law and customer’s site requirements.

**Education / Experience**:

- College or technical school diploma and/or three years related experience and/or training, or equivalent combination of education and experience.

**Communication & Language Skills**:
Clear and effective communication, both written and verbal, is a must. Must be able interact and liaise appropriately and professionally with customers and suppliers/vendors. A team player who cooperates effectively with all team members. Ability to read, analyze, and interpret documents, such as safety rules and procedure manuals. Able to prepare reports.

**Computer Skills**:
**Math Skills**:
Ability to calculate figures and amounts, such as: discounts, interest, commissions, percentages, currency conversions, dimensions, proportions, and area.

**Physical Demands**:
Must be able to lift at least 25 lbs. This position requires some lifting, carrying, bending, pushing, pulling, climbing, stooping, and twisting.

**Job Type**: Fixed term contract
Contract length: 8 months

Pay: $23.14-$27.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Spanish (preferred)

Work Location: In person

Application deadline: 2024-12-31
Expected start date: 2024-12-02

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