Customer Service Representative
4 months ago
**Business Unit: Apps Cargo Terminals**
**Position: Customer Service Representative (Intermodal Division)**
**Location**: Delta, BC
Apps Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with customer expectations & our “core values” of integrity, respect & continuous improvement. Our motto is “we promise performance, we deliver service” and our team is an integral part of this.
As part of our continued growth, we are looking for a **Customer Service Representative (Intermodal Division)** who will interact with customers to provide and process information in response to inquiries, concerns & requests. This role reports to the Intermodal Manager. The incumbent takes charge of the entire Intermodal process to ensure all shipments are complete and meet deadlines.
EXPERIENCE IN A CSR ROLE IN AN OFFICE ENVIRONMENT IS MANDATORY
**Responsibilities**:
- Create freight bills & preparing manifests & BOLs.
- Scanning paperwork into our inhouse system
- Communicating with carriers and team members
- Update forms & reports
- Manage customers' accounts.
- Obtain, evaluate, and handle all relevant information to resolve inquiries and complaints promptly.
- Direct requests and unresolved issues to the designated resource
- Communicate and coordinate with internal departments including Operations and Transload.
- Follow up on customer interactions.
- E-filing freight documents.
- Answering telephone
- Willing to work occasional extended hours as required.
- Other duties as required.
**Qualifications & Key Competencies**:
- Min. Grade 12; bachelor’s will be a bonus.
- Min 1 year experience working in an office environment.
- Knowledge & experience in handling Intermodal shipments will be given preference.
- Proficient knowledge of Outlook, Word, and Excel spreadsheet
- Must adhere to customer service principles and practices.
- Ability to communicate effectively both orally and in writing in English.
- Good analytical and mathematical skills
- Strong organizational skills: attention to detail is required.
- Ability to meet deadlines and report to higher management of any concerns in a timely manner.
- Excellent problem-solving skills: ability to resolve issues effectively and efficiently.
**Hours and Location**:
- Monday to Friday: 0700 - 15:30
- Terminal Location: Delta, BC (near Boundary Bay Airport)
**Benefits**:
- A supportive work environment
- Medical benefits plan
- KPI Bonus plan
**Intended Job Posting Audience**:
Anyone who can legally work in Canada
To: Kiran Judge
We thank all applicants for their interest however only those selected for an interview will be contacted.
- **Please note that Apps Cargo Terminals is an Employment Equity company**_
**Salary**: $46,000.00-$48,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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