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Customer Service Representative
3 weeks ago
*Position:* Customer Service Representa
ve *Job Description:* T
Customer
- rvice Repres
- ative wil
- nteract with
- tomers to determ
- if they ar
- nterested in learn
ng more about our produ
- and
ervices. They will resea
h and answer questions and resolve issues. The Customer Service Representative is responsible for the overall customer experience and satisfaction. *Core Duties & Responsibilities:*
- Be a problem solver when customers call in with questions regarding our products and services.
- Handle customer complaints in a timely manner and determine appropriate solutions.
- Follow communication procedures, guidelines, and policies to ensure that customer experience is flawless at all times.
- Take the extra mile to engage customers when necessary.
- Provide accurate information to customers about our products and services.
- Keep records of customer interactions, process customer payments, and file documents.
- Assist in the training of new employees.
- Additional duties as assigned. *Requirements:* - Minimum 1 year of customer-service experience in a retail environment. - Strong phone contact handling skills and active listening skills are required. - Ability to multitask, stay organized, and prioritize tasks as needed. - Strong attention to detail is a must- Previous experience with Microsoft Office Suite (e.g., Word, Excel, Outlook) is required. Job Types: Full-time, Part-time, Casual Pay: From $17.40 per hour Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed Supplemental pay types:
- Tips Work Location: In person
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