Customer Service Representative
4 weeks ago
**Business Unit: Apps Cargo Terminals**
**Position: Customer Service Representative (LTL Division)**
**Location**: Delta, BC
Apps Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with customer expectations & our “core values” of integrity, respect & continuous improvement. Our motto is “we promise performance, we deliver service” and our team is an integral part of this.
As part of our continued growth, we are looking for a **Customer Service Representative (LTL Division)** who will interact with customers to provide and process information in response to inquiries, concerns & requests. This role reports to the Vice President - Admin. The incumbent takes charge of the entire CS process to ensure all shipments are complete and meet deadlines.
EXPERIENCE IN A CSR ROLE IN AN OFFICE ENVIRONMENT IS MANDATORY
**Responsibilities**:
- Create freightbills
- Update forms & reports
- Manage customers' accounts
- Obtain, evaluate and handle all relevant information to resolve inquiries and complaints promptly
- Direct requests and unresolved issues to the designated resource
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Answering telephone
- Willing to work occasional extended hours as required
- Other duties as required
**Qualifications & Key Competencies**:
- Grade 12 graduation
- 1 year experience working in an office environment
- Proficient knowledge of Outlook, Word and Excel
- Experience AND Knowledge of customer service principles and practices
- Ability to communicate effectively both orally and in writing
- Good analytical and mathematical skills
- Strong organizational skills; attention to detail
- Ability to meet deadlines
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
**Hours and Location**:
- Monday to Friday
- Terminal Location: 6780 Dennett Place, Delta, BC
**Remuneration**:
$45,000 per year
**Benefits**:
- A supportive work environment
- Medical benefits plan
- KPI Bonus plan
**Intended Job Posting Audience**:
Anyone who can legally work in Canada
Interested and qualified applicants should forward resumes by November 15, 2024:
We thank all applicants for their interest however only those selected for an interview will be contacted.
- **Please note that Apps Cargo Terminals is an Employment Equity company**_
Pay: $45,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Work Location: On the road
Application deadline: 2024-11-15
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