Customer Service Representative

4 weeks ago


Delta, Canada Apps Cargo Terminals Full time

**Business Unit: Apps Cargo Terminals**

**Position: Customer Service Representative (LTL Division)**

**Location**: Delta, BC

Apps Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with customer expectations & our “core values” of integrity, respect & continuous improvement. Our motto is “we promise performance, we deliver service” and our team is an integral part of this.

As part of our continued growth, we are looking for a **Customer Service Representative (LTL Division)** who will interact with customers to provide and process information in response to inquiries, concerns & requests. This role reports to the Vice President - Admin. The incumbent takes charge of the entire CS process to ensure all shipments are complete and meet deadlines.

EXPERIENCE IN A CSR ROLE IN AN OFFICE ENVIRONMENT IS MANDATORY

**Responsibilities**:

- Create freightbills
- Update forms & reports
- Manage customers' accounts
- Obtain, evaluate and handle all relevant information to resolve inquiries and complaints promptly
- Direct requests and unresolved issues to the designated resource
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Answering telephone
- Willing to work occasional extended hours as required
- Other duties as required

**Qualifications & Key Competencies**:

- Grade 12 graduation
- 1 year experience working in an office environment
- Proficient knowledge of Outlook, Word and Excel
- Experience AND Knowledge of customer service principles and practices
- Ability to communicate effectively both orally and in writing
- Good analytical and mathematical skills
- Strong organizational skills; attention to detail
- Ability to meet deadlines
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently

**Hours and Location**:

- Monday to Friday
- Terminal Location: 6780 Dennett Place, Delta, BC

**Remuneration**:
$45,000 per year

**Benefits**:

- A supportive work environment
- Medical benefits plan
- KPI Bonus plan

**Intended Job Posting Audience**:
Anyone who can legally work in Canada

Interested and qualified applicants should forward resumes by November 15, 2024:
We thank all applicants for their interest however only those selected for an interview will be contacted.
- **Please note that Apps Cargo Terminals is an Employment Equity company**_

Pay: $45,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Work Location: On the road

Application deadline: 2024-11-15



  • Delta, Canada Acorn Service Group Full time

    Customer Service Representative Acorn Service Group is excited to be adding to our team! Are you a self-starter with excellent, empathetic and effective communication skills. We help people solve problems by working together as a team. Time-management and ability to work independently is necessary to be successful in the role. The work: - Maintain a...


  • Delta, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Delta is looking for a highly motivated Customer Service Representative to provide exceptional customer service and support in our retail environment.Key Responsibilities:Process customer transactions and handle cash, credit, and debit payments.Provide friendly and efficient service to all customers.Maintain a clean and organized...


  • Delta, Canada Quadra Group Full time

    **Position**: Customer Service Representative **Location**: Delta, British Columbia (Hybrid/Flexibility policy - we require a presence of 2 days / week at the office). **Status**: Full-time, Permanent Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Group! At Quadra we put people first so that together we...


  • Delta, Canada Quadra Business Services Full time

    **Position**: Customer Service Representative **Location**: Delta, British-Columbia (We work in a hybrid work model where we request a presence of 2days/week in the office) **Status**: Contractual - 18-months (Maternity leave replacement) Are you passionate about customer service and problem solving? At Quadra we put people first so that together we can...


  • Delta, Canada Mauser Packaging Solutions Full time

    **Position Summary**: Customer Service Representative (CSR) functions as the liaison between the company and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that...


  • Delta, British Columbia, Canada Mauser Packaging Solutions Full time

    Job Summary:We are seeking a highly motivated and organized Customer Service Representative to join our team at Mauser Packaging Solutions.Responsibilities:Establish and maintain strong relationships with customers through effective communication and issue resolution.Enter, manage, and maintain customer orders with accuracy and efficiency.Review and resolve...


  • Delta, British Columbia, Canada Trail Appliances Full time

    Customer Service RepresentativeAt Trail Appliances, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients. Your primary focus will be on resolving customer inquiries and issues in a timely and professional...


  • Delta, British Columbia, Canada Mauser Packaging Solutions Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Mauser Packaging Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain strong relationships with customers through effective...


  • Delta, Canada Sleeman Breweries Full time

    Get to know Sleeman Breweries At Sleeman Breweries, our people make us exceptional. We’re a company founded by entrepreneurs, and that spirit is alive and thriving today. If you want to make your mark, this is the place for you - and we want to work with you! While we’re Canada’s third-largest brewer, we’re also a place where you can get to know...


  • Delta, British Columbia, Canada Mauser Packaging Solutions Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Mauser Packaging Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers.About the RoleThis is a full-time position that offers a competitive salary and benefits package. The ideal...


  • Delta, Canada Taymor Industries Full time

    **Job Highlights** - **Rotating, hybrid work schedule. Mondays and Wednesdays from our Delta, BC office, Tues-Thurs-Fri from home, one week per month all 5 days in the office. **Optional to work from office all days if preferred**. **Hybrid schedule aligns with our telecommute policy and we reserve the right to update it as business needs require. -...


  • Delta, Canada Taymor Industries Full time

    **Job Highlights** - **Rotating, hybrid work schedule. 2-3 days per week from our Delta, BC office, one week per month all 5 days in the office. **Optional to work from office all days if preferred**. **Hybrid schedule aligns with our telecommute policy and we reserve the right to update it as business needs require. - **Mon-Friday 8:30am-4:30pm (37.5...


  • Delta, Canada Taymor Industries Full time

    **Job Highlights** - **Rotating, hybrid work schedule. Mondays and Wednesdays from our Delta office, Tues-Thurs-Fri from home, one week per month all 5 days in the office. **Optional to work from office all days if preferred**. **Hybrid schedule aligns with our telecommute policy and we reserve the right to update it as business needs require. - **Mon-Friday...


  • Delta, Canada RSS IT Systems Inc Full time

    RSS IT Systems Inc is a Delta-based thermal transfer printer repair depot and label broker. We are looking for an experienced Customer Service Representative to help us with our day-to-day operations. Responsibilities and Duties would include - Arranging shipping for orders placed by customers - Inventory Counting - Working directly with upper management...


  • Delta, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...


  • Delta, Canada CipherX Entertainment Full time

    *Position:* Customer Service Representa ve *Job Description:* T Customer - rvice Repres - ative wil - nteract with - tomers to determ - if they ar - nterested in learn ng more about our produ - and ervices. They will resea h and answer questions and resolve issues. The Customer Service Representative is responsible for the overall customer experience...


  • Delta, British Columbia, Canada McDonald's Full time

    Career OverviewWe are seeking a motivated and friendly individual to join our dynamic team as a Customer Service Representative. This role involves providing exceptional customer service, processing transactions, and ensuring a positive dining experience for our guests.Key ResponsibilitiesGreet guests and take orders in a friendly and welcoming...


  • Delta, Canada Annacis Lock-Up Storage Depot Full time

    **Annacis Lock-Up Storage Depot** is a family-run self - storage business that takes pride in our excellent customer service and expertise of storage solutions, providing our customers the best storage experience. With quick access from many directions, we are only a short drive from Vancouver, New Westminster, Delta, or Surrey and for many customers, we...


  • Delta, British Columbia, Canada HARSIMRAN FITNESS INC. Full time

    About the Role:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at HARSIMRAN FITNESS INC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and the public.Key Responsibilities:Greeting and Directing: Greet people and direct them to...


  • Delta, British Columbia, Canada Fraserway RV Full time

    Are you looking for a rewarding career in customer service? Fraserway RV is seeking a Bilingual Customer Service Representative to join our team.We offer a dynamic work environment, opportunities for career growth and development, and a competitive hourly rate between $19 and $21.As a Bilingual Customer Service Representative, you will be responsible...