Customer Service Representative

6 months ago


Delta, Canada HKJ MARKETING Full time

**About Us**:
HKJ Marketing is a full-service marketing company based in Vancouver, BC. We’re constantly learning and expanding our expertise across numerous industries, staying on the cutting edge of marketing strategy.

We are looking for **Customer Service Representatives** who are resourceful with great problem solving skills, professional, reliable, and provide an outstanding customer service experience.

**Job Types: Full-time, Permanent, Day Shift (Monday to Friday)**

**Salary: $18.00 per hour.**

**Social Distancing in place.**

**Health benefits offered after 3 month probation period (medical, dental and vision)**

**Job Requirements**:

- You live in Canada and are legally authorized to work;
- Must be fluent in English. Fluency in Spanish will be considered an asset;
- Excellent communication skills in English (verbal and written);
- Able to work efficiently in a fast-paced environment;
- Exceptional computer skills (knowledgeable in Microsoft office is an asset);
- Ability to adapt to new processes.
- Resourceful and has great problem-solving skills.
- Ensure privacy and security practices.
- Retail and customer phone service experience considered an asset.

**Duties and Responsibilities, but are not limited to**:

- Answer inbound calls, welcome the customers and meet their needs with efficiency.
- Investigate and resolve customer’s concerns by delivering exceptional customer service
- Make outbound calls relating to current campaign(s).
- Return missed calls, and many other miscellaneous tasks such as customer follow up.
- Manage customer orders by maintaining account information in a timely manner from order placement to order delivery.

**Benefits Include**:

- Paid training;
- Health benefits after passing 3 month probation period (medical, dental and vision)

**Schedule**:

- 8 hour shift (Monday to Friday)
- Training will be done in an office with proper Covid-19 guidelines.

**Experience**:

- Minimum one year customer service experience.

**Education**:

- Secondary School

**Salary**: $18.00 per hour

**Job Types**: Full-time, Permanent

**Salary**: $18.00 per hour

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift

COVID-19 considerations:
Social distancing in place

Ability to commute/relocate:

- Delta, BC: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 1 year (required)
- Sales: 1 year (required)

Work Location: In person



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