Customer Service Representative
6 months ago
**About Us**:
HKJ Marketing is a full-service marketing company based in Vancouver, BC. We’re constantly learning and expanding our expertise across numerous industries, staying on the cutting edge of marketing strategy.
We are looking for **Customer Service Representatives** who are resourceful with great problem solving skills, professional, reliable, and provide an outstanding customer service experience.
**Job Types: Full-time, Permanent, Day Shift (Monday to Friday)**
**Salary: $18.00 per hour.**
**Social Distancing in place.**
**Health benefits offered after 3 month probation period (medical, dental and vision)**
**Job Requirements**:
- You live in Canada and are legally authorized to work;
- Must be fluent in English. Fluency in Spanish will be considered an asset;
- Excellent communication skills in English (verbal and written);
- Able to work efficiently in a fast-paced environment;
- Exceptional computer skills (knowledgeable in Microsoft office is an asset);
- Ability to adapt to new processes.
- Resourceful and has great problem-solving skills.
- Ensure privacy and security practices.
- Retail and customer phone service experience considered an asset.
**Duties and Responsibilities, but are not limited to**:
- Answer inbound calls, welcome the customers and meet their needs with efficiency.
- Investigate and resolve customer’s concerns by delivering exceptional customer service
- Make outbound calls relating to current campaign(s).
- Return missed calls, and many other miscellaneous tasks such as customer follow up.
- Manage customer orders by maintaining account information in a timely manner from order placement to order delivery.
**Benefits Include**:
- Paid training;
- Health benefits after passing 3 month probation period (medical, dental and vision)
**Schedule**:
- 8 hour shift (Monday to Friday)
- Training will be done in an office with proper Covid-19 guidelines.
**Experience**:
- Minimum one year customer service experience.
**Education**:
- Secondary School
**Salary**: $18.00 per hour
**Job Types**: Full-time, Permanent
**Salary**: $18.00 per hour
**Benefits**:
- Extended health care
Schedule:
- 8 hour shift
COVID-19 considerations:
Social distancing in place
Ability to commute/relocate:
- Delta, BC: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer Support & Client Services Occupations: 1 year (required)
- Sales: 1 year (required)
Work Location: In person
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