Customer Service Representative

1 week ago


Delta, Canada Apps Cargo Terminals Full time

*Business Unit: App

Cargo Terminals* *Posit

n: Custom
- Service Rep
- entative (LTL Divisi
- *Location:*
- lta, BC Ap
- Cargo Termi

als is committed to providing
- xible industry-lead

ng transp
- ation and su
- y-chain solution
- a manne

which is consistent wi
- customer

pectations & our “core val

s” of integrity, respect & continuous improvement. Our motto is “we promise performance, we deliver service” and our team is an integral part of this. As part of our continued growth, we are looking for a *Customer Service Representative (LTL Division)* who will interact with customers to provide and process information in response to inquiries, concerns & requests. This role reports to the Vice President - Admin. The incumbent takes charge of the entire CS process to ensure all shipments are complete and meet deadlines. EXPERIENCE IN A CSR ROLE IN AN OFFICE ENVIRONMENT IS MANDATORY *Responsibilities:

- * Create freightbills
- Update forms & reports
- Manage customers' accounts
- Obtain, evaluate and handle all relevant information to resolve inquiries and complaints promptly
- Direct requests and unresolved issues to the designated resource
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Answering telephone
- Willing to work occasional extended hours as required
- Other duties as required *Qualifications & Key Competencies:*
- Grade 12 graduation
- 1 year experience working in an office environment
- Proficient knowledge of Outlook, Word and Excel
- Experience AND Knowledge of customer service principles and practices
- Ability to communicate effectively both orally and in writing
- Good analytical and mathematical skills
- Strong organizational skills; attention to detail
- Ability to meet deadlines
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently *Hours and Location:*
- Monday to Friday: 07:00 - 15:30
- Terminal Location: 6780 Dennett Place, Delta, BC *Remuneration:

- $45,000 per year *Benefits:*
- A supportive work environment
- Medical benefits plan
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care Flexible Language Requirement:

- French not required Schedule:

- 8 hour shift
- Monday to Friday
- Overtime Supplemental pay types:

- Bonus pay Work Location: On the road



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