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Key Account Manager

2 months ago

Toronto, Canada STINSON Full time

**KEY ACCOUNT MANAGER**

**WHO WE ARE**

Stinson Design is a visual communications consultancy group made up of a diverse, multi-talented team and we are expanding, thanks to our culture of excellence, growth, and creativity that delivers best-in-class work to all our clients, everywhere, every day.

Our amazing clientele ranges from finance to biotech, with lots in between, and we help them tell their stories at every stage of their business.

You know what this means for you? It means opportunity. Opportunity to work closely to some of the worlds most recognized brands, opportunity to help launch what could become the next most recognized brand, opportunity to be curious, to learn, and to use your skills. Opportunity.

**WHAT YOU'LL DO**

Reporting to the Account Director, you will oversee key accounts for the company. As INSERT PREFERRED TITLE you will play a pivotal role in ensuring the smooth management of projects while working closely with design and content consultants. You will effectively provide strategic solutions with a dedicated focus on the client experience while building and nurturing client relationships and facilitating the overall growth of their respective accounts. This is a senior-level position, requiring leadership and experience working in fast-paced, client-focused agency environments. You will demonstrate solid business acumen, inspired strategic thinking, and exceptional organization & management skills.

**What we expect from you**
- Lead and manage day-to-day operations for each respective account, including overseeing projects, communicating processes and progress, managing budgets/reports, consulting with and educating clients, building client relationships, supporting the creative team where needed, and so on.
- Continuously improve client relationships and drive client satisfaction and success, demonstrated through client retention/return and positive feedback.
- Anticipate client needs and proactively take actions or propose solutions that maximize business opportunities.
- Understand business offerings and services in order to provide relevant and accurate project proposals, including budget, timelines, and so on
- Lead and attend key meetings with clients and designers/consultants, including internal project briefs, project kickoff meetings, and so on.
- Collaborate with project managers and creative teams to manage timelines, budget, and strategy on each deliverable.
- Document and communicate client feedback to assess any actions for improvement.
- Responsible for maintaining the CRM database for respective accounts, ensuring all client and project information is accurate and updated in real-time.
- Responsible for tracking and presenting project reports to client stakeholders, proactively addressing any updates or concerns.
- Responsible for meeting account KPI's and facilitating profitable delivery of services.
- Present monthly, quarterly, and annual reports to clients and the Account Director on all accounts.
- Participate in weekly 1:1 reviews with the Account Director, preparing any key client concerns for discussion and sharing status updates.

**Where you will work**: Downtown Toronto

**What you can expect from us**

Competitive salary, extended dental & health, paid vacation, hybrid work model, pet friendly office and amazing opportunities to create, problem solve, and build relationships.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Stinson's policies on accommodation, a request for accommodation will be accepted as apart of Stinson's hiring process.