Key Account Manager

3 months ago


Toronto, Canada Candex Full time

**About**:
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

**Position Overview**:
We’re hiring for a Key Account Manager who will be assigned to the largest enterprise accounts to ensure client satisfaction, promote loyalty and growth and deliver on commitments to assigned accounts.

Reporting to Senior Leadership within Customer Success, you will cover worldwide customers, thrive in a high growth startup, have strong understanding of Procurement customers and as a bonus, in addition to your excellent English communication skills, perhaps speak a second language

The Key Account Manager works closely with customers to ensure high levels of satisfaction, identify growth opportunities and support issue resolutions. The Key Account Manager is responsible for day to day account management including: reporting metrics & KPIs, customer health, regular meetings & business reviews, adoption & marketing materials and deliverables to the customer organization's that increase the adoption of Candex. In addition, you will provide technical support to customers with the goal of increasing product satisfaction and to provide feedback to the Product Development team to improve product offerings.

**Responsibilities**:

- Manage expansion plans & roadmaps with customers
- Monitor key data points post-hypercare and identify potential trouble spots & points of failure and identify trends (support tickets, acceptance, invoicing, payments, user experience)
- Address points of failure for resolution
- Reporting & dashboards for communication & escalation
- Customer needed escalations from Customer Success Managers, support and other functions within Candex
- Support customer audits as needed
- Plan and facilitate ongoing training needs
- Regional and country specific stakeholder group engagement and training

**About You**:

- You are or can get passionate about Procurement. You possess fantastic interpersonal skills and have strong leadership and influencing skills
- Highly organized and have effectively managed large, complex cross functional projects
- Excellent communicator, both oral and written. You are capable of influencing clients to do more, while building relationships and establishing trust
- Self-motivated and self-directed and strive to identify continuous improvement opportunities

**Core skills**:

- Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
- Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint
- Strong presentation skills
- Project Management
- Customer Service experience
- Capable of extracting and presenting insights from data
- Knowledge of customer service practices or Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
- Technical aptitude and ability to learn software programs
- Knowledge and/or experience with Accounts Payable and Payment processes & CRM software

**Why Work With Us**
- We are humble, hungry, intelligent and collaborative
- Unlimited PTO and a flexible working environment
- Home Office Setup
- Team-building off-sites and outings

**Equal Opportunity Employer**:


  • Key Account Manager

    3 months ago


    Toronto, Canada Lindt Corporate Full time

    We are looking for an enthusiastic and keen individual to fill the role of Key Account Manager, Shoppers Drug Mart. Reporting to the National Account Manager, Shoppers Drug Mart, this individual will develop a retail strategy in conjunction with marketing/Sales Strategy, execute a sales plan that is aligned with Lindt’s business strategy and meet or exceed...

  • Key Account Manager

    2 months ago


    Toronto, Canada Red Bull Full time

    ed Bull Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all...

  • Key Accounts Manager

    2 months ago


    Toronto, Canada March Networks Corporation Full time

    **Description**: At March Networks, our goal is to create a positive working environment where all of our employees can thrive. You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your...

  • Key Account Manager

    3 months ago


    Toronto, Canada HUGEL Full time

    l **Job Title : CS/KAM (Key Account Manager, CSO Manager)** l **Location : Ontario, Canada** l **Job Description**: Hugel Aesthetics Canada is working to bring our top-performing portfolio of aesthetic injectables to patients and practitioners around the world—and helping everyone achieve their aesthetic aspirations. l **Key Responsibilities**: **1....

  • Key Account Manager

    3 months ago


    Toronto, Canada HiredUp Full time

    Rare and exciting opportunity to join a leader in the luxury fitness and sports equipment industry as a _**Key Account Manager**_! **The Role** As a Key Account Manager, you will be responsible for ensuring sales are met (or exceeded), growing revenues and improving the P&L in each assigned account, identifying new business opportunities and maintaining...

  • Key Account Manager

    2 months ago


    Toronto, Canada LG Electronics Canada Full time

    The Key Account Manager (KAM) is responsible for the revenue generation within Canadian Enterprise Market. He/She will work directly with influencers and decision makers at the End Customer level to promote the adoption of LG Business Solutions products with the Education (K-12 & Higher Education) verticals. This individual will also be responsible for...

  • Key Account Manager

    3 months ago


    Toronto, Canada Molson Coors Brewing Company Full time

    **Requisition ID**:31390 The Headlines In the role of Key Account Manager working in Toronto you will be part of the Ontario Commercial team. The Key Account Manager is responsible for the development and execution of Molson Coors Canada’s Customer First growth plans across all the assigned customer groups in Ontario. The Key Account Manager will develop...

  • Key Account Manager

    3 months ago


    Toronto, Canada Johnvince Foods Full time

    **About Johnvince Foods** Johnvince Foods is a proudly Canadian leading business with over 50 years of experience in processing, manufacturing, and distributing bulk and packaged food products across North America. We offer a wide range of nut products, confections, and other food items that include some of the most recognizable household brands, such as...

  • Key Account Manager

    2 months ago


    Toronto, Canada LifeLabs Full time

    LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. Consistently named one of...

  • Key Accounts Manager

    3 months ago


    Toronto, Canada OTT Financial Group Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly **10,000 merchants** within Canada, including aggregated...

  • Key Account Manager

    3 months ago


    Toronto, Canada Thai United Food Trading Ltd. Full time

    **Key Accounts Manager - Ethnic Food Products Division** **Location**: Toronto, ON (mandatory) **Company**: Thai United **Overview**: Thai United is seizing a significant opportunity in the Ethnic Food products market and is looking for a dedicated Key Accounts Manager to champion this growth. If you thrive in a fast-paced environment and are looking to...

  • Key Account Manager

    2 weeks ago


    Toronto, ON, Canada Hays Full time

    Your new companyOur client is as a trusted technology ally for merchants, banks, acquirers, Software Vendors, payment aggregators, and fintech enthusiasts, our top-notch terminals, solutions, and services fuel the worldwide payment ecosystem. Bolstered by 40 years of experience, our client thrives on a culture of ceaseless innovation that inspires our...

  • Key Accounts Manager

    3 months ago


    Toronto, Canada OTT Pay Inc. Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly 10,000 merchants within Canada, including aggregated...

  • Key Account Manager

    3 months ago


    Toronto, Canada Parkland Corporation Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Key Account Manager

    3 months ago


    Toronto, Canada Flexiti Full time

    **About Us** Welcome to Flexiti, where affordability meets growth! We're Canada's top fintech lender, growing fast to make the life of Canadians more affordable. Our flexible financing options help boost sales for our retail partners. Our team of passionate individuals from around the world, believe in enjoying the journey and sparking creativity. If you...

  • Key Account Manager

    2 months ago


    Toronto, Canada Essity Full time

    **National Key Account Manager - Home Health Care (Canada)** **Who We Are** Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative...

  • Key Account Manager

    3 months ago


    Toronto, Canada Molson Coors Beverage Company Full time

    Requisition ID: 31390  The Headlines  In the role of Key Account Manager working in Toronto you will be part of the Ontario Commercial team. The Key Account Manager is responsible for the development and execution of Molson Coors Canada’s Customer First growth plans across all the assigned customer groups in Ontario. The Key Account Manager will...

  • Key Account Manager

    3 months ago


    Toronto, Canada Jobber Full time

    Are you a person that wants to empower small businesses? Then Jobber might be the place for you! We’re looking for a Key Account Manager  to be part of our Sales department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to...

  • Key Accounts Manager

    3 months ago


    Toronto, Canada Labatt Breweries Canada Full time

    Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with...

  • Key Account Manager

    3 months ago


    Toronto, Canada ClearEstate Full time

    Are you looking for an opportunity to join an innovative and fast-growing tech start-up? Look no further! This is a rewarding opportunity to flex your sales skills and ultimately make a real, positive impact in supporting families by completely removing estate administration from their concerns during what are often difficult times in their lives. We are in...