Key Account Manager

1 month ago


Toronto, Canada LifeLabs Full time

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of _empowering a healthier you_.

Make a difference - join the LifeLabs team today

The Key Account Manager is field-based, responsible for building and maintaining effective long-term relationships with a defined portfolio base to ensure a high level of satisfaction and increase revenues. S/he will strategically manage portfolio and identifies, develops, and closes new sales opportunities while creating a demand for the organization's products and services by raising their profile with customers.

Acting as the primary contact for LifeLabs’ products and services, the Key Account Manager oversees a limited number of key/strategic accounts and maintains relationships with clients at the senior management or executive level.

This role is SIP eligible

This is a remote position with customer facing responsibilities within the B2B Client Engagement and Partnerships team

If the position requires more than 50% travel, it could be vehicle eligible as well

**Core Accountability**:
**Portfolio Performance Management**
- Develop and implement sales strategies for new account prospects to secure profitable new business, focusing primarily on higher margin prospects and new business opportunities within active and inactive accounts.
- Responsible for identifying, prospecting, and securing business opportunities to support new revenue growth for specific territory through development of portfolio and customer business plans.
- Ensure compliance with sales automation platforms (Salesforce, segmentation tools, sales reports & dashboards), completion of mandatory training and goal setting.
- Define and measure leading and lagging KPIs to ensure clear accountability and the achievement of sales targets
- Owns providing timely feedback to underperforming B2B clients and early warning of risk to achieving quotas.
- Accountable for territory budgets
- Work closely with the team to strategize and build pipelines of quality.
- Participate in regular meetings with Sales Manager to review/coordinate sales efforts and build a territory business plan.

**Customer Relationship Optimization**
- Ensures that LifeLabs’ brand promise is delivered to our client
- Ensures that the Voice of Customer (VOC) is brought to our Portfolio Lifecycle Management and Product Development teams in a timely manner with accurate information to inform our decisions and manages reputational risk.
- Identify opportunities with prospective clients. Build and maintain strong client relationships with customer base.
- Leverage existing client relationships to expand service offerings in named accounts.
- Develop an understanding of all services and offerings and create product presentations as required.
- Report product sales and promotional activities to the Company on an ongoing basis;
- Utilize LifeLabs Customer Relationship Management (CRM) software and other productivity tools to plan sales calls, record customer interactions and capture new business;
- Respond to customer enquiries, concerns and messages in a timely manner
- Identify Key Opinion Leaders (KOLs) and develop/maintain long-term relationships within the healthcare community
- Respond to customer enquiries, concerns and messages in a timely manner;
- Facilitate feedback from clients, forwarding to the Company to support new test development and expand service offerings

**Required Experience**
- Bachelor's degree in business, Health/Life Sciences or a related discipline.
- 5-8 years of experience in a Key Account Management role with at least 3 years in a sales role
- Excellent communication skills
- Demonstrated ability to develop and sustain multilevel relationships in a complex environment
- Previous experience in a customer service or project management role an asset
- Experience with RFPs, Business Proposals, contract or vendor management an asset
- Demonstrated understanding of the public healthcare environment and its impacts on the laboratory business
- Ability to develop and execute territory plans
- Strong negotiation skills
- Excellent relationship management skill

LI-LM1

**Hiring Range**: $90,800 to $115,700

The hiring range has been


  • Key Account Manager

    1 month ago


    Toronto, Canada Red Bull Full time

    ed Bull Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all...

  • Key Account Manager

    2 months ago


    Toronto, Canada Lindt Corporate Full time

    We are looking for an enthusiastic and keen individual to fill the role of Key Account Manager, Shoppers Drug Mart. Reporting to the National Account Manager, Shoppers Drug Mart, this individual will develop a retail strategy in conjunction with marketing/Sales Strategy, execute a sales plan that is aligned with Lindt’s business strategy and meet or exceed...

  • Key Account Manager

    2 months ago


    Toronto, Canada HUGEL Full time

    l **Job Title : CS/KAM (Key Account Manager, CSO Manager)** l **Location : Ontario, Canada** l **Job Description**: Hugel Aesthetics Canada is working to bring our top-performing portfolio of aesthetic injectables to patients and practitioners around the world—and helping everyone achieve their aesthetic aspirations. l **Key Responsibilities**: **1....

  • Key Account Manager

    2 months ago


    Toronto, Canada PUR Full time

    **Key Account Manager** **Based in Toronto, Canada** **Full-time position, Permanent contract** **Field travels: up to 20%** **Beginning: April 2024** **ABOUT PUR** PUR is a global leader in supply chain sustainability. We develop socio-environmental projects within the supply chains of our Corporate Partners. Through the economic and social...

  • Key Accounts Manager

    1 month ago


    Toronto, Canada March Networks Corporation Full time

    **Description**: At March Networks, our goal is to create a positive working environment where all of our employees can thrive. You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your...

  • Key Account Manager

    2 months ago


    Toronto, Canada HiredUp Full time

    Rare and exciting opportunity to join a leader in the luxury fitness and sports equipment industry as a _**Key Account Manager**_! **The Role** As a Key Account Manager, you will be responsible for ensuring sales are met (or exceeded), growing revenues and improving the P&L in each assigned account, identifying new business opportunities and maintaining...

  • Key Account Manager

    2 months ago


    Toronto, Canada Molson Coors Brewing Company Full time

    **Requisition ID**:31390 The Headlines In the role of Key Account Manager working in Toronto you will be part of the Ontario Commercial team. The Key Account Manager is responsible for the development and execution of Molson Coors Canada’s Customer First growth plans across all the assigned customer groups in Ontario. The Key Account Manager will develop...

  • Key Account Manager

    1 month ago


    Toronto, Canada LG Electronics Canada Full time

    The Key Account Manager (KAM) is responsible for the revenue generation within Canadian Enterprise Market. He/She will work directly with influencers and decision makers at the End Customer level to promote the adoption of LG Business Solutions products with the Education (K-12 & Higher Education) verticals. This individual will also be responsible for...

  • Key Account Manager

    2 weeks ago


    Toronto, Canada STINSON Full time

    **KEY ACCOUNT MANAGER** **WHO WE ARE** Stinson Design is a visual communications consultancy group made up of a diverse, multi-talented team and we are expanding, thanks to our culture of excellence, growth, and creativity that delivers best-in-class work to all our clients, everywhere, every day. Our amazing clientele ranges from finance to biotech, with...

  • Key Accounts Manager

    2 months ago


    Toronto, Canada OTT Financial Group Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly **10,000 merchants** within Canada, including aggregated...

  • Key Account Manager

    2 months ago


    Toronto, Canada Johnvince Foods Full time

    **About Johnvince Foods** Johnvince Foods is a proudly Canadian leading business with over 50 years of experience in processing, manufacturing, and distributing bulk and packaged food products across North America. We offer a wide range of nut products, confections, and other food items that include some of the most recognizable household brands, such as...

  • Key Account Manager

    2 months ago


    Toronto, Canada Thai United Food Trading Ltd. Full time

    **Key Accounts Manager - Ethnic Food Products Division** **Location**: Toronto, ON (mandatory) **Company**: Thai United **Overview**: Thai United is seizing a significant opportunity in the Ethnic Food products market and is looking for a dedicated Key Accounts Manager to champion this growth. If you thrive in a fast-paced environment and are looking to...

  • Key Account Manager

    4 weeks ago


    Toronto, Canada PUR Projet Full time

    Key Account ManagerBased in Toronto, CanadaFull-time position, Permanent contractBusiness related travels: up to 20%Beginning: ASAP 2024 PUR DescriptionPUR is a global, impact-focused B-Corp specializing in supply chain sustainability. We design, develop, and implement nature-based solutions projects to help our corporate partners reduce their environmental...

  • Key Accounts Manager

    2 months ago


    Toronto, Canada OTT Pay Inc. Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly 10,000 merchants within Canada, including aggregated...

  • Key Account Manager

    2 months ago


    Toronto, Canada Parkland Corporation Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Key Account Manager

    1 month ago


    Toronto, Canada Candex Full time

    **About**: Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for...

  • Key Account Manager

    2 months ago


    Toronto, Canada Flexiti Full time

    **About Us** Welcome to Flexiti, where affordability meets growth! We're Canada's top fintech lender, growing fast to make the life of Canadians more affordable. Our flexible financing options help boost sales for our retail partners. Our team of passionate individuals from around the world, believe in enjoying the journey and sparking creativity. If you...

  • Key Account Manager

    1 month ago


    Toronto, Canada Essity Full time

    **National Key Account Manager - Home Health Care (Canada)** **Who We Are** Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative...

  • Key Account Manager

    2 months ago


    Toronto, Canada Molson Coors Beverage Company Full time

    Requisition ID: 31390  The Headlines  In the role of Key Account Manager working in Toronto you will be part of the Ontario Commercial team. The Key Account Manager is responsible for the development and execution of Molson Coors Canada’s Customer First growth plans across all the assigned customer groups in Ontario. The Key Account Manager will...

  • Key Account Manager

    2 months ago


    Toronto, Canada Jobber Full time

    Are you a person that wants to empower small businesses? Then Jobber might be the place for you! We’re looking for a Key Account Manager  to be part of our Sales department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to...