Bilingual Account Manager

1 day ago


North York, Canada Unity Payments Full time

We are seeking a highly motivated and experienced Customer Service Representative with a strong background in telesales to join our team.

**Why Join Us?**

❖ Competitive Compensation: We offer an industry leading package with additional benefits.

❖ Professional Growth: Opportunities for advancement within a growing company.

❖ Supportive Team Environment: Work with a dedicated team of professionals who are passionate about what they do.

❖ Training & Development: Ongoing training to help you refine your skills and stay ahead in the industry.

**Qualifications**:
➔ Outbound Sales Experience: Minimum of 2 years of proven tele-sales experience, with a strong emphasis on phone-based client interactions, even in a customer service capacity.

➔ Confidence and Communication: Exceptional verbal communication skills with the ability to engage clients confidently and effectively over the phone.

➔ Customer-Centric Approach: Demonstrated ability to build rapport with clients, understand their needs, and provide tailored solutions to enhance their experience.

➔ Problem-Solving Skills Strong ability to think on your feet and provide creative solutions to client challenges.

➔ Technical Proficiency: Experience using CRM systems and other customer service-related software tools.

➔ Adaptability: Ability to thrive in a fast-paced environment, manage multiple priorities, and adapt to changing business needs.

**Preferred Qualifications**:
❖ Previous experience in a customer service role with a focus on telesales or heavy phone interaction within a sales, collections or similar environment.

❖ Bilingual abilities are a plus.

**Key Responsibilities**:
➔ Client Interaction: Handle inbound and outbound customer service calls with professionalism and confidence, ensuring a positive experience for every client.

➔ Problem Resolution: Address customer inquiries, resolve issues, and provide tailored solutions in a timely and efficient manner, with a focus on enhancing customer satisfaction.

➔ Proactive Communication: Use your telesales experience to proactively reach out to clients when necessary to offer support, gather feedback, and ensure their needs are met.

➔ Product Knowledge: Maintain a deep understanding of the company’s products and services to confidently and accurately assist clients with their inquiries.

➔ Customer Relationship Management: Utilize CRM software to track interactions, manage customer accounts, and follow up on customer service issues.

➔ Cross-Departmental Collaboration: Work closely with other teams, such as sales and technical support, to ensure customer issues are fully resolved and satisfaction is achieved.

**Applicant Privacy Notice**:
We value your privacy and are committed to protecting your personal information. Before applying, we encourage all applicants to review our Applicant Privacy Policy

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$64,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Please note this is an In Office position. There is NO remote work. Please respond "Okay" or "I Understand" to acknowledge this section.

**Experience**:

- Customer service: 2 years (required)

**Language**:

- French (required)
- English (required)

Work Location: In person


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