Accounts Receivable Administrator

3 months ago

Toronto, Canada Arbor Memorial Inc Full time

At Arbor Memorial, you will be surrounded by caring colleagues and hands-on, experienced leaders with a well-established Canadian company. Your skills and knowledge will ultimately contribute to meaningful experiences for the families we serve. That’s incredibly fulfilling. Truly making a difference is a rare thing and at Arbor, our team members have this opportunity every single day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

**About This Location**:
Our Home Office is located in the heart of Bloor West Village in Toronto, just steps away from Jane Subway station. This role is an in-person position with a requirement to attend the office on a full time schedule of Monday to Friday, 9AM - 5PM.

**Job Type**:Full Time, Contract (18 months)

**About This Role**:
Reporting to the Manager, Accounts Receivable and following Company and Account Receivable Department policies and procedures, the Accounts Receivable Administrator manages customer contracts, billings, payments and refunds and supports the efforts to collect the Company’s accounts receivable.

**Key Qualifications and Demonstrated Abilities**:

- Minimum of Grade 12 education or equivalent with 1 to 2 years of previous office administration experience.
- Self
- motivated with the ability to work effectively independently or as part of a team
- Excellent attention to detail and consistently high level of accuracy
- Exceptional interpersonal, negotiation and communication skills, verbal, written and presentation.
- Demonstrated strong customer service skills with the ability to partner with all levels of the organization.
- Exemplifies Arbor’s values of compassion, integrity, trust, teamwork, belonging and excellence.
- Possesses excellent computer skills, specifically with the Microsoft Office Suite of products including Excel, Word, Powerpoint and Outlook.
- Possesses the ability to work in a fast-paced office environment.
- Ability to multi-tasks, meet deadlines and work independently as well as in a team-oriented environment.

**Responsibilities**:

- Administrates and monitors customer contracts including but not limited to:

- Completes contract checklists in contract management software to ensure that all required paperwork is complete;
- Follows up with branches when contracts are incomplete;
- Scanning contracts and associated documents into SharePoint;
- Follows up on in-transit contracts not received;
- Tracks void and lost contracts and conducts annual contract audit;
- Printing, verifying and coordinating the mailing of welcome letters for contract verification; and
- Responds to contract enquiries from branch and other Home Office colleagues and ensures contracts are appropriately stored.
- Prepares payment invoices;
- Processes payments received in contract management software;
- Liaises and responds to branch colleagues regarding recurring payments;
- Performing a monthly purge of automated payment forms;
- Files payment forms, deposits reports and related documents;
- Tracking manual receipt books and conducts annual receipt book audit; and
- Processes returned payments and prepares and mails related follow-up letters.
- Monitors the refund general mailbox;
- Reviews and processes refunds;
- Enters the refunds into contract management software notes;
- Forwards refund payment requests to Accounts Payable for cheque preparation; and
- Follows up on stale-dated customer refund cheques. Updates contract management software notes regarding status of refund and arranges for resubmission of refund payment request to Accounts Payable, if applicable.
- Other duties as required.

**About Us**:
At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter - join Arbor Memorial.

To learn more about our benefits please visit Total Rewards (arbormemorial.ca)
- Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members._- If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the _Human Resources Department_._ Any information received relating to accommodation will be addressed confidentially._

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