Residence & Membership Associate (Early

2 weeks ago

Hamilton, Canada YMCA HamiltonBurlingtonBrantford Full time

**Residence and Membership Associate (early morning/open shifts)**
Hamilton Downtown Family YMCA
79 James Street South
Hamilton, Ontario L8P 2Z1

**Hourly Rate**:$15.50
**Position Status**: Part-Time
**Placement**:Immediate

**Nature & Scope**

The Residence and Membership Associate provides assistance to the Residence operation and membership department at the Hamilton Downtown YMCA. This role involves residents and member customer support, updating paper and electronic files, as needed, AVOCADO support, and front-line duties as assigned.

This position will also be responsible for administrative functions at the Residence Service Desk and communication to members and potential members in the areas of registration and information. The successful incumbent must be an effective communicator with an appreciation for the need to exhibit appropriate empathy based on individual situations as may be presented.

This is a part time position will require an availability to work a flexible schedule; include **early mornings/open shifts**, evenings, weekends and holidays. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers.

**Responsibilities**
- Play a key role at the information hub of the branch
- Data entry utilizing Avocado Software
- Conducts personal financial assistance interviews exercising sound judgment and confidentiality
- Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to standard; front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
- Provide excellence in customer service at member point of access
- Member access responsibilities including use of Avocado Software and member account interpretation
- Administrative responsibilities and support to the Residence Administrator in ensuring the residence processes are followed to standard
- Provide excellence in customer service at resident point of access

**Qualifications**
- Post-Secondary education at the college level in Marketing, Office Administration, Social Work or related field is preferable
- Excellent written and oral communication skills
- 1-3 years experience in a customer service role within a shelter, residential setting; flexible and well organized
- Computer skills - Word, Excel, Windows, basic internet skills (Avocado experience is preferred)
- Good grasp of math and excellent problem-solving skills
- Proven successful housing experience within a transitional housing framework
- Must provide a current Criminal Record & Judicial Matters Check as per the Association’s policy

**Competencies**:
**Commitment to Organization Vision and Values**
Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the YMCA.

**Service Orientation**
Deliberately identifies and creates opportunities to enhance each and every person’s YMCA experience.

**Teamwork**
Participates actively in a team for organization effectiveness.

**Quality Focus**
Ensures that success criteria for self, staff and programs are set, reviewed and surpassed regularly to provide excellent service delivery

**Problem Solving**
Identifies an issue, gathers and processes relevant information, comes up with possible solutions, selects the appropriate response, and implements solution.

**Diversity**
Appreciates that people with different opinions, backgrounds and characteristics bring richness to the YMCA.

**Accessibility**:
The Hamilton Downtown Family YMCA is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.

The YMCA of Hamilton Burlington Brantford is an equal opportunity employer.

If you are interested in this position, **please visit this page**

to complete the YMCA Employment Application form and follow the instructions for submitting your cover letter and resume, along with documentation to verify requirements of the position.

**We thank all applicants, however, only those considered for an interview will be contacted.**

**Job Type**: Part-time

**Salary**: $15.50 per hour

Day range:

- Weekend availability

Shift:

- Morning shift

Ability to commute/relocate:

- Hamilton, ON L8P 2Z1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (pref

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