Resident Coordinator

2 months ago

Hamilton, Canada Hamilton East Kiwanis Non-Profit Homes Inc. Full time

**About us**
- **Community ∙ Commitment ∙ Belonging**_
- **Note: There may be changes to this job description once our corporate process review is complete.**_

**Position Objective**: Provide customer service as the primary contact for tenants within portfolio; review tenant eligibility, rent calculations, and tenancy accounts; negotiate and monitor rent repayment plans; attend Landlord and Tenant Board hearings to represent landlord and track follow-up action. Cover for other Resident Coordinators during vacations and other absences.

**Core Competencies**: Resident Coordinators display the following core competencies in the performance of their job:

- Analytical Thinking
- Thoroughness
- Managing Time & Meeting Deadlines
- Effective Communication (speaking, listening, writing in English; often to people whose first language is not English.)
- Building Collaborative Relationships

**Compensation**:

- Annual salary to start_: $51,000 - $52,800, depending on experience. _Benefits:_ **Paid Vacation**pro-rated 2 weeks 1st year; incremental increases thereafter from 3 weeks to 6 weeks depending upon years of service; **Group Insurance Plan** (_extended health care; dental care; vision; virtual healthcare; medical second opinion; travel insurance and assistance; travel cancellation insurance; group critical illness; short-term and long-term disability; group life insurance; dependent life insurance; accident & serious illness; employee & family assistance program_); **Pension Plan** _with Employer matching contribution_; **Professional training and development opportunities;** Social Committee activities. Street parking_**. **_Work ends at 1:00 p.m. Fridays _**= **_**Early start to the weekend**

**Working Conditions**:

- Be bondable and ready and willing to swear an Oath of Bondability.
- 37.5 hours per week, 8:00 a.m. to 4:30 p.m. Monday to Thursday with one (1) hour for lunch daily, of which 30 minutes is company paid; and 8:00 a.m. to 1:00 p.m. Friday.
- Be available to work additional hours occasionally (lieu time compensation), and/or attend meetings outside of regular business hours.
- This position is located at 281 Queenston Road, Hamilton, ON L8K 1G9, where the majority of work will be performed. On occasion a hybrid model of office/work from home may be possible based on operational requirements.
- Possess a valid and unrestricted Class G Ontario Driver's License for the class of vehicle operated, with daily access to a reliable, insured vehicle as occasional travel may be required **OR **be prepared as a condition of employment to obtain a valid and unrestricted Class G Ontario Driver’s License and purchase a reliable, insured vehicle, both within 12 months of hire. Approved mileage expenses are reimbursed.
- Considerable time may be spent in front of a computer monitor.
- This position is open only to those legally entitled to work for any employer in Canada.

**General Duties**:

- Provide customer service by serving as the primary contact to tenants in a percentage of Kiwanis’ units.
- Review tenant eligibility and subsequent rent calculations annually or as required and follow up, as necessary.
- Regularly review tenancy accounts and prepare correspondence (letters/LTB forms) for non-payment of rent. Negotiate tenant repayment plans in accordance with Kiwanis Homes policies and within scope of authority.
- Prepare LTB documentation for issues not relating to rent arrears.
- Receive maintenance requests and forward appropriately for follow-up.
- Assist Manager with the completion of reports for Board Meetings.
- Draft, type, copy, and distribute tenant correspondence.
- Maintain and generate statistical information.
- Update internal vacancy list and inform appropriate staff for follow-up.
- Draft correspondence and prepare invoices to tenants.
- Ensure tenants are notified of annual lease renewal procedures and reporting obligations.
- File with LTB as required and represent Landlord at LTB hearings.
- Obtain LTB Orders or Mediated Agreements and monitor their progress. When in default, take appropriate steps.
- Consult with legal representative when authorized.

**Education, Experience, and Qualifications**:

- Experience in a property management support capacity specifically in rent calculations and tenant relation issues normally gained through a combination of education and direct work-related experience.
- Good analytical and mathematical skills normally gained through a combination of recognized property management training, direct work-related experience, and post-secondary education in a related field.
- Thorough knowledge of Housing Services Act, 2011, Residential Tenancies Act, 2006, Occupational Health and Safety Act; Human Rights Code; AODA_; _and internal policies relating to tenant issues, tenant placement, rent calculations, and maintenance.
- Possess excellent English communication (listening, speaking, and written), interpersonal, and organizational skills.
- Strong

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