Agent de Communication, Sécurité Publique

3 weeks ago

Charlottetown, Canada Medavie Health Services Full time

Position Type:
Casual - Occasionnel

Closing date:
2024-04-25

MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island’s Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services
- this opportunity is for YOU

Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada.

Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long history of providing innovative community paramedicine programs and delivering mobile integrated health services across the country.

Every day, our team provides high-quality patient care through ground and air ambulance services, medical communications, mobile integrated health/community paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

Medavie Health Services is part of Medavie, a health solutions partner. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the wellbeing of all Canadians.

We are proud to invest in communities to help address some of Canada’s most pressing health care challengesAbout MEDACOM Atlantic:
MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island’s Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services
- this opportunity is for YOU

Our organization provides 6-8 weeks of paid training which instills confidence, high-skilled communication techniques, and proper procedure for every emergency situation. In this role, the Communications Officer reports directly to the MEDACOM Operations Manager and is responsible for the following:
Working Conditions:

- Unionized environment.
- As MEDACOM is a 24hr emergency service, the successful applicant must be available to work days, evenings, nights and weekends, and holidays.
- Must be able to work 10-12 hour shifts.
- Dress code: Uniformed, Clean and professional appearance (uniform is provided).

**Requirements**:

- Grade 12 (or equivalent).
- Additional education in Communications is an asset.
- Work experience in a similar environment is an asset. For example:

- _ Technology_
- _ Medical field_
- _ Communications_
- _ Customer Service_
- _ Online medical support, etc._
- Excellent English language.
- Excellent computer proficiency.
- Valid CPR Level C certification
- Criminal Record Check with vulnerable sector
- Standard Employment Hearing Assessment
- Successfully complete aptitude test (Criticall).
- Successfully complete internal training (6-8 weeks) including:

- Emergency Medical Dispatcher Certification (EMD) course provided by the employer. _Employee is responsible for maintaining certification _every 2 years_._
- Paid in-house classroom & OJT program
- Bilingual is an asset.

Day-to-Day Responsibilities:

- Reporting to the Operations Manager
- Answering and handling 911 calls (as per _Standard Operating Procedures)_. This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. and more (through use of _Medical Priority Dispatch System_)
- Delivering emergency service dispatching
- Delivering high-quality customer service for all customers/patients
- Monitoring and coordinating the movement of Island EMS resources
- Booking and coordinating non-emergency ambulance transfers
- Maintain daily reporting
- Managing handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runs
- Building and maintaining strong relationships with the internal Shift Captains & Teams
- Report on internal and external service inquiries (through reporting)
- Collaborate with team members
- Information sharing

Skills and Attributes:

- Fluent in English
- Ability to thrive in a fast-paced work environment
- Excellent communication
- Calm in high-stress work environments
- Active listening skills
- Excellent computer proficiency
- Attention to detail
- Documentation skills
- Critical thinking/decision making
- Ability to multi-task with little direction
- Confidence in decision making
- Organized
- Possess a confident and strong telephone presence

Interpersonal Requirements:

- Strong desire to help others through public serv

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