Reservation Agent

Rodd Hotels and Resorts has an immediate opening for a friendly service oriented person to work in our Central Reservations Office located in Charlottetown.

**Responsibilities**:

- Take reservations
- Be knowledgeable of all properties: packages offered, room descriptions, facilities, etc.
- Be knowledgeable of all computer programs: package builder, golf reservations, EveryStay list, etc.
- Attend all site inspections
- Communication of all information pertaining to the hotels or golf courses
- Communication between the other operators, front desk staff and golf courses
- Prepare literature requests for mailing
- Be pleasant, friendly and understanding to all callers and follow call standards
- Participate in training and coaching sessions
- Follow all guidelines listed in the Employee Handbook and any that the supervisor has put in place
- Be knowledgeable with the EveryStay programs and assist in making member cards, mail outs, etc.
- Work as a team player
- Be a source of new ideas to improve the department
- Assist in mail outs and sort mail for posting
- Literature Requests

SKILLS, ABILITIES AND QUALIFICATIONS:

- Good Organizational skills.
- Excellent written and verbal communication skills.
- Ability to plan, prioritize and complete multiple projects in a timely manner.
- Proficiency in Microsoft Outlook, Microsoft Word and Microsoft Excel.

Being bilingual in French and English, considered an asset.

The schedule for this positio is:
4 hours on Saturday and Sunday, 2 shifts of 8 hours from Monday-Friday.

**Job Type**: Part-time
Part-time hours: 24 per week

**Salary**: $15.00-$15.50 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

Application question(s):

- Bilinqual
- French and English?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person