Bilingual Customer Service Supervisor
6 months ago
**Requisition ID**:178021
**Career Group**:Distribution Centre Careers
**Job Category**:E-commerce Delivery Ops & Cust
**Travel Requirements**:0 - 10%
**Job Type**:Full-Time
**Country**:Canada (CA)
**Province**:Ontario
**City**:Vaughan
**Location**:3809 GTA CFC
**Postal Code**:L4L 1A5
Voila.ca is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voila by Sobeys and Voila par IGA will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.
**All career opportunities will be open a minimum of 5 business days from the date of posting.**
**Ready to Make an impact?**:
This is a full-time, remote (work from home) position.
High speed internet and quiet setting during work hours is neccessary.
**Here’s where you’ll be focusing**:
- Provide leadership support to the Customer Service team (call centre/ web/live chat / community management)
- Scheduling of shifts will be between the hours of 5:30am - 12:30am EST, 7 days a week - flexibility is a must (hours may change based on the needs of the business)
- Acts as the SME for systems, training, procedures
- Develop a high performing team; directs day-to day activities of the Customer Service teammates
- Approximately 15 direct reports - as e-commerce volumes grow
- Actively participates in the recruitment of teammates
- Provides performance feedback and coaching for Customer Service teammates
- Drives team engagement, development and retention by connecting team to the Voila vision, encouraging innovation, clear communication and continuous feedback
- Imbeds and sustains Customer Service protocols and SOPs
- Accountable for CS metrics
- Acts as the point of escalation for any customer issues; problem solves in a pro-active manner driving customer loyalty
- Supports continuous improvement effort by utilizing customer service feedback to inform Home Delivery and Operations teams
- Partners with Training Lead to deliver training content
- Accountable to ensure consistent standards and continuous learning, ensures customer service teammates are trained appropriately to provide best in customer experience
- Support team members and senior leadership team as requested
- Performs other related duties and assignments as required and as assigned
**What you have to offer**:
If an internal employee, performance is required to be in good standing
- Fully bilingual (french/english) read, written, spoken
- Exceptional customer-centric mind-set
- Exceptional Microsoft Office skills (Powerpoint, Excel, Word, Microsoft Teams)
- Worked with CRM tools (Salesforce, Zendesk)
- Exceptional problem skills
- Decision making skills with a proven ability to influence others
- Strong oral and written communication skills
- Minimum of 3-5 years experience in customer call centre environment
- Retail experience (business to customer) in an e-commerce environment an asset
- Post Secondary education an asset
- Excellent Analytical and Problem Solving abilities (root cause analysis)
- Experience in effectively managing a large team
- Excellent interpersonal and communication skills; with the ability to interact with all levels of the organization and external parties
- Flexible to work various shifts - we are a 7 day operation with current hours of 5:30am to 12:30am EST (hours may change based on the needs of the business)
Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
While all responses are appreciated only those being considered for interviews will be acknowledged.
**We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.
-
Customer Service Representative
3 weeks ago
Vaughan, Ontario, Canada CAD Customer Service Full timeAbout the RoleThe Customer Care Representative, Bilingual, serves as the first point of contact and strives to provide exceptional customer experience in support of multiple business units within CAD Customer Service. The CCR is responsible for the order management of all customer requests pertaining to product orders, and/or general inquiries with a focus...
-
Customer Care Representative, Bilingual
3 months ago
Vaughan, Canada CAD Customer Service Full timeTerumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value,...
-
Customer Service Representative
2 weeks ago
Vaughan, Ontario, Canada Bilingual Source Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at Bilingual Source. As a key member of our customer-facing department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.
-
Vaughan, Ontario, Canada CAD Customer Service Full timeJob OverviewWe are seeking an experienced Customer Service Representative to join our team at Terumo Medical Canada, Inc. (TMCI). As the first point of contact for customers, you will play a vital role in providing exceptional service and support.About the RoleThe successful candidate will be responsible for managing customer inquiries, processing orders,...
-
Bilingual Order Entry Representatives
2 weeks ago
Vaughan, Canada Bilingual Source Full timeJob Title: Bilingual Order Entry Representative (French and English Required)Location: VaughanEmployment Type: Full-TimeHybrid: 3 in office (Tuesday;Thursday and 3rd day is rotated every 2 weeks) and 2 at homeSALARY: 50-60 k + 2% (Incentive Plan)FEATURES: North of the city with low call volume and only business to business calls/emails. This is a stable and...
-
Bilingual Order Entry Representatives
2 weeks ago
Vaughan, Canada Bilingual Source Full timeJob Title: Bilingual Order Entry Representative (French and English Required)Location: VaughanEmployment Type: Full-TimeHybrid: 3 in office (Tuesday;Thursday and 3rd day is rotated every 2 weeks) and 2 at homeSALARY: 50-60 k + 2% (Incentive Plan)FEATURES: North of the city with low call volume and only business to business calls/emails. This is a stable and...
-
Bilingual Order Entry Representatives
2 weeks ago
Vaughan, Canada Bilingual Source Full timeJob Title: Bilingual Order Entry Representative (French and English Required) Location: Vaughan Employment Type: Full-Time Hybrid: 3 in office (Tuesday;Thursday and 3rd day is rotated every 2 weeks) and 2 at home SALARY: 50-60 k + 2% (Incentive Plan) FEATURES: North of the city with low call volume and only business to business calls/emails. This is a...
-
Accounts Receivable Representative
1 day ago
Vaughan, ON, Canada Bilingual Source Full timeBilingual Order Entry Representative (French and English Required) Employment Type: Full-Time Hybrid: 3 in office (Tuesday;Our client, a leader in the healthcare industry, is seeking a Bilingual Order Entry Representative to join their team. Manage and process sales orders received through various channels (email, fax, phone, EDI). Identify...
-
Bilingual Order Entry Representatives
4 days ago
Vaughan, ON, Canada Bilingual Source Full timeJob Title: Bilingual Order Entry Representative (French and English Required) Location: Vaughan Employment Type: Full-Time Hybrid: 3 in office (Tuesday; Thursday and 3rd day is rotated every 2 weeks) and 2 at home SALARY: 50-60 k + 2% (Incentive Plan) FEATURES: North of the city with low call volume and only business to business calls/emails....
-
Bilingual Order Entry Representatives
4 days ago
Vaughan, ON, Canada Bilingual Source Full timeJob Title: Bilingual Order Entry Representative (French and English Required) Location: Vaughan Employment Type: Full-Time Hybrid: 3 in office (Tuesday; Thursday and 3rd day is rotated every 2 weeks) and 2 at home SALARY: 50-60 k + 2% (Incentive Plan) FEATURES: North of the city with low call volume and only business to business calls/emails....
-
Customer Support Specialist for Medical Devices
3 weeks ago
Vaughan, Ontario, Canada CAD Customer Service Full timeAbout Terumo Medical CorporationTerumo Medical Corporation is a leading global medical device manufacturer that provides high-quality products and services to the healthcare industry. We are committed to delivering exceptional customer experiences and driving innovation in medical technology.Job Description: Medical Device Customer Service RepresentativeThe...
-
Order Entry Specialist
14 hours ago
Vaughan, Ontario, Canada Bilingual Source Full timeAre you looking for a stable, long-term career in a supportive, well-established organization? Bilingual Source, a leader in the healthcare industry, is seeking a Bilingual Order Entry Specialist to join their team. This role offers a steady, long-term opportunity with room for personal growth within a well-established company.We are committed to delivering...
-
Bilingual Customer Service Coordinator
5 months ago
Vaughan, Canada Multy Home LP Full timeMulty Home LP is a leading global manufacturer of floor covering and outdoor living products. With manufacturing and distribution facilities in Canada, Poland and the U.S.A. We believe in sourcing sustainable or recycled material wherever possible in our production. Every year, Multy Home diverts 3 million tires and 15 million water bottles from...
-
Office Representative
4 days ago
Vaughan, ON, Canada Bilingual Source Full timeBilingual Order Entry Representative (French and English Required) Employment Type: Full-Time Hybrid: 3 in office (Tuesday;Our client, a leader in the healthcare industry, is seeking a Bilingual Order Entry Representative to join their team. Manage and process sales orders received through various channels (email, fax, phone, EDI). Identify...
-
Bilingual Customer Service Representative
1 month ago
Vaughan, Canada Cardinal Health Full time**_What Customer Service Operations contributes to Cardinal Health_** Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country. We are looking for a bilingual, positive and team-oriented...
-
Bilingual Customer Service Representative
4 weeks ago
Vaughan, ON, Canada Cardinal Health Full timeWhat Customer Service Operations contributes to Cardinal Health Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country. We are looking for a bilingual, positive and team-oriented individual...
-
Customer Service Supervisor
1 month ago
Vaughan, Ontario, Canada MT Talent Full timeJob Summary:This role is centered on guiding the customer service team to strengthen the company's customer service and sales efforts. As a liaison between customers and the company, this position serves as the core support hub within the organization, delivering exceptional service and proactive support across all departments.Key Responsibilities:Oversee...
-
Bilingual (FR/EN) Customer Service Supervisor
3 months ago
Vaughan, Canada MT Talent Full timeOverview: This role is centered on guiding the customer service team to strengthen the company's customer service and sales efforts. Acting as a liaison between customers and the company, this position serves as the core support hub within the organization. The aim is to set a high standard of excellence by delivering exceptional service and...
-
Customer Service Supervisor
6 months ago
Vaughan, Canada Lynden International Logistics Company Full timeLynden International Logistics Co., a leader in the field of 3rd party logistics for the healthcare & consumer goods industries. As a leading advocate of operational efficiencies, we take pride in developing customized solution protocols within our systems, to meet the needs of our client partners within the healthcare industry. Lynden Logistics, Inc. is...
-
Customer Service Supervisor
6 months ago
Vaughan, Canada Lynden International Logistics Company Full timeLynden International Logistics Co., a leader in the field of 3rd party logistics for the healthcare & consumer goods industries. As a leading advocate of operational efficiencies, we take pride in developing customized solution protocols within our systems, to meet the needs of our client partners within the healthcare industry. Lynden International...