Settlement Worker

4 months ago

Toronto, Canada Newcomer Women's Services Toronto Full time

**Position Title**: Settlement Worker

**Reporting to**: Manager, Settlement Programs

**Working Hours**:This is a full-time temporary contract position until March 31, 2025 with the possibility of extension pending funding approval. (35 hours/week). hours are 9:00 am - 5:00 pm.

**Start Date**: Aug 26, 2024

**Hourly rate**: $26.02

**Location**: This position requires in person work from the office 5 days a week at 489 Queen Street East, Unit 100, and within the community including refugee shelters, libraries, hotels and community centres. Hours of work will be determined by the Manager. Our operation

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The **Settlement Counsellor** will provide needs assessment and referrals to appropriate services and programs based upon the clients’ identified needs and goals. Will also provide information and awareness services to support and assist them in coping with the problems and issues related to everyday living, being in a new country and Community, (i.e. housing, transportation, language, government, community, social and health services, rights and obligations, etc.).

**ABOUT US**

The Newcomer Women’s Services Toronto (NEW) is an award winning not-for-profit charity organization that was founded by a group of Latin American refugees in 1983 with a vision of strong women building strong communities. A multi-service agency with operations in three Toronto locations serving 6000+ Immigrants and Refugees annually. The agency was awarded a Non-profit Employer of Choice Award in 2020 The Canadian Non-profit Employer of ChoiceTM

Awards (NEOC) recognizes organizations across Canada that have committed themselves to better business management practices to achieve their mission. With almost 40 years of operations, NEW has been providing settlement, employment, youth programs and services, as well as English language training for newcomers and immigrants. NEW also delivers special programs focused on immigrant women empowerment, leadership and skills development, and mentorship and career advancement for immigrant and refugee women.

**DUTIES & RESPONSIBILITIES**
- Operate within and ensure team adherence to a Sustainable Livelihoods Framework: The framework focuses on understanding the context that creates and perpetuates a client’s vulnerability to poverty, to support more active, strategic interventions. It focuses on a client’s assets rather than deficits. Assets can range from access to the basics of food, finances, and shelter to social networks to individual skill and knowledge to self-confidence, self-esteem, and personal resilience
- Organize, plan and facilitate group sessions to address diverse clients’ needs.
- Develop and implement community outreach plans to promote our settlement services to asylum claimants.
- Provide appropriate and useful information, orientation and support based upon each client’s identified needs to assist and support them in understanding and accessing services, in making informed decisions about their settlement, and to help them transition in settling and understanding life in Canada and our community.
- Provide appropriate and timely referrals to a wide range of community and government services and resources relevant to each client’s identified needs, challenges and goals.
- Provide assistance with form filling, informal counselling, interpretation/translation, advocacy and support as needed.
- Follow-up and monitor client’s progress, providing additional support and services, as needed.
- Plan, organize, conduct and evaluate information/education workshops for newcomers, as assigned, as per funder criteria.
- Create and maintain up-to-date client files and records.
- Maintain and input client data and services into statistical/data systems, as per Agency and funder criteria and best practices.
- Identify and regularly report on client profiles, program trends, needs and gaps in services.
- Prepare and submit monthly client and program progress reports, as required by the funder and agency to the Settlement Manager.
- Assist with client surveys, evaluation of service and satisfaction.
- Develop and maintain effective community collaborative relationships and/or programming.
- Provide settlement counselling services, including assessment, information and referral, settlement plans, case management and service at NEW offices and other community partner locations when needed.
- Provide case management and supportive follow-up.

**SKILLS AND QUALIFICATIONS**
- Must be TESL-Ontario certified
- Bachelor’s degree in Education or a similar field is required.
- Should have a minimum of three years teaching experience, preferably with adults and newcomers
- Leadership skills and strong reporting skills
- Commitment to working in a feminist agency working from a anti-oppression framework
- Sound knowledge of Canadian Language Benchmarks and ability to benchmark student progress
- Excellent lesson planning, communication and interpersonal skills
- Demonstrate PBL

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