Settlement Worker

3 months ago

Toronto, Canada Access Alliance Multicultural Health and Community Full time

**Short Description**:
Access Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that aims to provide services and addresses system inequities to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. The Centre envisions a future in which Toronto’s diverse communities achieve **health with dignity**.

Acting as a member of an interdisciplinary team, the Settlement Worker connects with newly arrived GARs and PRs to provide one-on-one individual information, assessment and referral services as well as settlement counselling. This position will also facilitate group workshops on settlement-related topics.

**RESPONSIBILITIES**:
**Client Intake and Orientation**
- Support the client intake and orientation processes as required by providing one on one and group supports as necessary

**Service Provision**
- Support IERs with opportunities to enhance their confidence and social capital through mentorship, networking, peer and community support;
- Process referrals from the settlement and community service colleague to provide digital coaching services to clients in either one-on-one or group orientation sessions;
- Develop creative teaching and informative materials that will help direct potential clients to relevant online settlement services;
- Identify online portals frequented by newcomers and distribute brochures and other relevant Information;
- Link with newcomers in the community (library, places of worship, parks, etc.) and support them to access needed programs and services in various modalities

**Planning and Evaluation**
- Participate as a member of the Settlement Program to address the settlement and integration of newly arrived GARs and PRs
- Participate in program planning and delivery within the centre. Share information obtained through client encounters about perceived settlement needs to inform service development
- Participate in program development and committee work within the broader community and work in partnership with other institutions and agencies as required

**Organizational Responsibilities**
- Ensure appropriate documentation by maintaining client records, assessment notes, progress notes and correspondence, which safeguards confidentiality, including obtaining required consent for disclosure
- Identify the need for or participate in the development of policies and protocols, which will improve client services and promote more effective staff functioning
- Participate in and support all organizational systems and structures as required, including but not limited to health and safety, anti-oppression, performance evaluations, case conferencing, interdisciplinary meeting and quality assurance
- Ensure data entry is up-to date and submit program statistics and reports on a timely basis
- Carry out other duties as may be assigned from time to time

**SKILLS, ABILITIES AND Qualifications**:
**Minimum requirements**
- Completed undergraduate degree in Immigration and Settlement, Health Sciences, Social Work, Education, Communications or a combination of relevant education and work experience
- Minimum three years front-line experience in a community-based organization, providing information, referrals, advocacy or settlement services, and conducting outreach;
- Thorough knowledge of community resources and services available for newcomers in Toronto
- Experience planning and facilitating workshops and group programs focused on health and settlement information for newcomers
- Excellent digital media literacy, competent in creating and disseminating content on multiple key social media platforms, and experienced in coaching/training other people on using these platforms
- Demonstrated group facilitation, presentation and training skills
- Experience working with low-income, multi-racial, multi-lingual, LGBTQ+ newcomer communities
- Demonstrated commitment to working from an integrated anti-oppressive, anti-racist, LGBTQ+ positive framework

**Other requirements**
- Knowledge of challenges and barriers faced by internationally educated professionals
- Knowledge of resources and services available for internationally educated researchers
- Commitment to systemic change
- Deal effectively with crisis and conflict, and demonstrate appropriate boundaries
- Thorough knowledge of community resources available to immigrants and refugees
- Strong understanding of at least two priority newcomer populations: GARs, refugees, youth, women, LGBTQ newcomers
- Strong group facilitation skills
- Communication skills, both written and verbal
- Computer literacy and keyboarding skills
- Problem-solving, organizational and time-management skills
- Work both independently and as part of a multi-disciplinary team
- Flexibility and responsiveness to community needs
- Work at least one evening shift weekly and attend occasional evening and weekend activities
- Commitment to lifelong learning and ongoing professional development

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