Property Administrator, Site

3 months ago

Winnipeg, Canada Hazelview Properties Full time

**About the Company**:
**At Hazelview Properties we believe that apartments**

**are more than bricks and mortar - they are an experience.**

Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

We are committed to a diverse and sustainable future.

**Vision**:_“We create value for people and places”._

**Our Core Values**:

- Trust
- Ambition
- Collaboration
- Ownership Mindset
- Having Fun

**About the Position**:
The Property Administrator is primarily responsible for the general administration and oversight of the property and to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Hazelview Properties is the preferred landlord of choice.

**Key Responsibilities**:
Customer Service:

- Ensure that a superior level of co-operation, service and support is provided to residents
- Promptly respond to resident issues and service requests
- Be available to residents for general inquiries about living in their suite, building and community

Administration**:

- Provide information to residents and ensures all resident concerns are acted upon in a timely manner
- Draft collection notices, and monitor petty cash expenditures
- Ensure terms of the lease agreements are met and administer damages/security deposits and charges
- Provide Building Managers with lists of leases coming up for renewal
- Assist the Regional Manager on any pending projects and assignments
- Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
- Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent roles
- Attend hearings or be involved in hearings including creating files, preparing evidence and gathering back-up materials
- Processing all Capital Quotes, prepares Purchase Orders and includes in tracking sheet
- Any special projects as they arise

Operations:

- Responsible for day-to-day operations of the building (general maintenance and cleaning)
- Receives and schedules service requests
- Responsible for “move-in, move-out” procedures
- Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures
- All other duties within the scope of the job, as requested by management.

Accounting**:

- Assist and oversee Payscan process
- Facilitate review of rent rolls and aged accounts receivables as required by head office
- Processing of all correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.)

**Job Requirements**:
**Education & Experience**:

- Completion of High School or general education degree (GED)
- 3+ years of related experience in a customer service or related role
- Flexibility to work on-call on a rotating schedule (evenings & weekends)
- Exposure to multi-residential or other related industry asset class would be considered an asset
- WHMIS certification would be an asset
- Experience with Fire Life Safety & Building Inspections would be an asset
- Knowledge of current laws, legislation and rights concerning residents would be an asset

**Qualifications**:

- A commitment to "Best in Class" Customer Service
- A professional demeanor with strong communication skills
- A demonstrated high degree of integrity, discretion and confidentiality
- Ability to accurately listen, understand and respond to issues appropriately
- Ability to work and act independently using good judgment
- Ability to remain calm and focused in high pressure situations
- Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
- Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
- Excellent problem-solving capabilities
- Excellent communication is required. Ability to speak other languages is considered an asset
- Actively championing diversity and inclusion

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