Operations Manager

2 weeks ago

Toronto, Canada Freedom mobile Full time

**Company Description**
At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians - we’re always on the lookout for go-getters that are committed to disrupt the status quo.

Does that sound like you? We’d love to meet you.

As the Operations Manager, you will provide operational support to the Retail sales teams. You will be responsible for documenting and reviewing current business processes, identifying process gaps or common errors, and proposing solutions to reduce errors, streamline processes, create efficiencies, and most importantly, improve sales performance within the Retail channel.

In this role, you will lead large projects that impact the Retail sales teams, support ad-hoc initiatives and change management activities. As an expert in the Retail channel, you will maintain a strong relationship with the leaders and sales agents. You will be also responsible for reporting and managing the operational budget and spend for the Retail Channel.

Key accountabilities of this role include project and timeline management, collaboration with cross-functional teams, documenting process and policy documents, managing and reporting on Retail OPEX, representing the Retail channel, and presenting project details and updates to Sales Leaders.

**A typical day**

The day-to-day tasks of the Operations Manager include the following:

- Leading project execution as the stakeholder of change; representing the Retail channel
- Managing internal projects; working cross-functionally with internal teams to build project timelines and track project deliverables
- Presenting project plans, deliverables, and updates to Sales Leaders
- Defining, documenting, and supporting day-to-day operations and operational based programs, processes, and policies within Retail channels
- Identifying gaps in knowledge or processes and recommending new processes, tools, procedures, or solutions to support the sales objectives of the Retail channel
- Planning, managing and reporting on all operational budget and spend for the Retail channel
- Managing and supporting knowledge management tools and resources
- Leading Retail location transitions, on-boarding, and off-boarding
- Providing support to and collaborating with internal stakeholders and project teams
- Assessing agent and customer impact and socializing details through effective communication

**Qualifications**
- 5-7 years of telecommunications, sales support, or Retail sales experience
- 5-7 years business analysis, operations, or channel support experience
- Excellent presentation and project management skills
- Excellent communication skills (internal & external)
- Strong time management and organization skills with the ability to prioritize work to meet deadlines
- Ability to recognize and handle sensitive and confidential information
- High level proficiency with Microsoft Office, Retail systems (Retail IQ, Oracle, CREATE, etc.)
- High attention to detail with an ability to analyze needs and translate complex findings into clear and concise messaging
- Highly creative, self-motivated individual with drive, confidence, and the ability to work independently, as well as collaborate with team members

**Additional Information**
- Take advantage of a c**ustomizable health & dental benefits program** and opportunities for c**ompany-matched pension** (according to position).
- Promote your health with the **wellness program**, which focuses on physical, psychological, financial, and social health.
- Benefit from the** Employee Assistance Program** for you and your family, including Virtual Healthcare.
- Participate in **projects that make an impact** and take on challenges that will allow you to surpass yourself.
- Develop your full potential and **imagine what you can become within Quebecor’s family **through our various career opportunities.

Check out our Activity Report for an overview of the projects to which you could contribute

**We value your uniqueness **

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique

We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.

  • Operations Manager

    4 weeks ago

    Toronto, Canada Cushman & Wakefield Full time

    Job Title Operations Manager Job Description Summary Reporting to the Associate Director Property Management the Operations Manager is a senior building operations position and is responsible for overseeing and providing administrative, operational, and technical service and support to the operations department of a 1.M sq. ft. mixed use office/retail...

  • Operational Manager

    1 month ago

    Toronto, Canada Next Golf Full time

    Job Summary: We are seeking a dynamic and experienced Operations Manager to oversee the operational aspects of our indoor golf simulator facilities across Ontario. The Operations Manager will be responsible for managing our central customer service team, coordinating with maintenance technicians, and ensuring all locations adhere to our high standards of...

  • Manager, Operations

    1 month ago

    Toronto, Canada Sephora Full time

    **Job ID**: 221136 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Operations, you are responsible for managing all Operations related aspects of a specific Sephora store...

  • Operations Manager

    2 weeks ago

    Toronto, Canada Finch Employment Full time

    #OperationsManager **Job Description**: The #IT company is seeking a dynamic and experienced Operations Manager to join our team. The Operations Manager will play a critical role in managing our relationships with publishers and demand partners, as well as overseeing a team of managers. This role requires a strategic thinker with strong leadership skills, a...

  • Operations Manager

    4 weeks ago

    Toronto, Canada Starcom Full time

    Job Description As Operations Manager, you will manage client and team-specific operational projects and initiatives across every practice area within the agency, including Strategy/Planning, Media Investment, Search, Finance, and SLA compliance. This role is responsible for providing centralized operational leadership and will collaborate across all...

  • Operations Manager

    4 weeks ago

    Toronto, Canada Starcom Full time

    Job DescriptionAs Operations Manager, you will manage client and team-specific operational projects and initiatives across every practice area within the agency, including Strategy/Planning, Media Investment, Search, Finance, and SLA compliance. This role is responsible for providing centralized operational leadership and will collaborate across all account...

  • Operations Manager

    5 days ago

    Toronto, Canada Indigo Park Canada Inc Full time

    Are you ready to soar to new heights in your career? We are seeking a passionate and innovative Airport Operations Manager to join our team and help lead the way in shaping the future of airport parking across Canada. As the Airport Operations Manager, you will be the captain of efficiency, safety, and seamless customer service. Join us as we redefine the...

  • Operations Manager

    1 week ago

    Toronto, Canada Hines Full time

    Overview: When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come. **Responsibilities**: As an Operations Manager with Hines, you will plan, coordinate and manage all mechanical operations, maintenance,...

  • Operations Manager

    4 weeks ago

    Toronto, Canada Clear Solid Full time

    **About Us**: Clear Solid Agency Inc. is a thriving advertising agency dedicated to empowering businesses through strategic and data-driven campaigns. We're seeking a detail-oriented and organized Operations Manager to spearhead our onboarding process and leverage Notion to streamline internal operations. You'll play a pivotal role in ensuring a smooth and...

  • Operations Manager

    6 days ago

    Toronto, Canada Plant Architect Inc. Full time

    We are looking for a Studio Operations Manager to join our team. Who We Are: PLANT is a studio of architects and landscape architects who specialize in the making of personal and public space. We’ve done a lot of beautiful, weird, and interesting things, and we bring that knowledge to every new project. We create projects with a strong cultural-historical...

  • Manager, IT Operations

    4 weeks ago

    Toronto, Canada Miller Thomson LLP Full time

    As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy. When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career,...

  • Manager, IT Operations

    4 weeks ago

    Toronto, Canada Miller Thomson LLP Full time

    As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy. When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career,...

  • Manager, IT Operations

    4 weeks ago

    Toronto, Canada Miller Thomson LLP Full time

    As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy. When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career,...

  • Manager Operations

    1 month ago

    Toronto, Canada Metro Inc. Full time

    **Position Title**: ***Manager Operations **Requisition ID**: 33493 **Career Group (ADSP)**: ***Distribution Center **Division**:Logistics and Distribution (80190524) **Department**: ***Logistics and Distribution **Work Location**:METRO ON - FRESH - 75 VICKERS ROAD (#A-FRH) **Province**:Canada : Ontario **Position Type**:Permanent **Summary** This...

  • Operations Manager

    5 days ago

    Toronto, Canada Aurum Full time

    **Operations Manager** **Job Overview**: Reporting to the Director of Operations, the Operations Manager allocates both human and material resources within a designated region to ensure smooth operations and efficient workflow. This position is responsible for maintaining and increasing the overall efficiency of Aurum operations. **About Us**: Aurum is a...

  • Manager, IT Operations

    4 weeks ago

    Toronto, Canada Miller Thomson LLP Full time

    As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career,...

  • Manager, Operations

    5 days ago

    Toronto, Canada Brookfield Properties Full time

    Location Bay Adelaide Centre - 333 Bay Street, Suite C131 Business At Brookfield Properties, our global network and relationships are here for our tenants and partners — wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces...

  • Manager, IT Operations

    4 weeks ago

    Toronto, Canada Miller Thomson LLP Full time

    As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy. When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career,...

  • Manager, IT Operations

    4 weeks ago

    Toronto, Canada Miller Thomson LLP Full time

    As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career,...

  • Manager, IT Operations

    4 weeks ago

    Toronto, Canada Miller Thomson LLP Full time

    As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career,...