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Hfa (Health, Fitness and Aquatics) Coordinator

4 months ago

Rockland, Canada YMCA of the National Capital Region Full time

**Overview**

As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:
**What we offer**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free Y membership
- Discounted Y program fees (including health & fitness programs, child care, and camps)
- Access to an Employee Assistance Program
- Health and dental insurance for full-time, permanent employees
- Development courses at no cost in several areas
- 100% coverage for renewal of professional designations
- Up to 27 vacation days per year, including two float days and one birthday vacation for full-time, permanent staff
- Long-term disability and life insurance for full-time, permanent employees
- Workplace pension plan available for full-time, permanent employees
- Extended Maternity leave to all our staff up to 6 more months after the year of leave

**What do you offer?**

Reporting to the General Manager/Assistant Manager, the Health, Fitness and Aquatics (HFA) Coordinator, plans, organizes, leads, and controls various operations of Health Fitness and Aquatics. This position is responsible for overseeing a team including Membership Sales and Service Associates (MSS), Aquatics staff, Fitness Instructors, and CYF staff, and also supports and coaches our volunteers, and co-op students. The HFA Coordinator supports and facilitates HFA staff in providing excellent customer service and ensures staff has current, accurate, and relevant information to relay to members. The HFA Coordinator oversees all aspects of daily operations, including membership account creation, maintenance, modification, renewal, and cancelation, as well as cash handling, payment tracking, collection, and financial reporting. This position facilitates training new staff on YMCA’s policies and regulations regarding client memberships and programming. The HFA Coordinator is tasked with ensuring a high standard of professionalism and customer service as well as community engagement as it relates to member experiences within the HFA facilities. This position monitors and drives membership participation rates, and responds to client feedback and complaints. The HFA Coordinator ensures the smooth operations of the HFA department with a focus on excellence in customer service and adherence to the Mission, Vision, and Values of the YMCA of the NCR.

**Some of the tasks of this position include**:

- Overseeing a team of Membership Sales and Service Associates, Aquatics staff, Fitness Instructors, and CYF staff.
- Coaching and supporting volunteers and co-op students.
- Supporting and facilitating HFA staff in providing excellent customer service and ensuring staff has current, accurate, and relevant information to relay to members.
- Overseeing all aspects of daily operations, including membership account creation, maintenance, modification, renewal and cancelation.
- Overseeing cash handling, payment tracking, collecting, and financial reporting.
- Training new staff on YMCA’s policies and regulations regarding client memberships and programming.
- Monitoring and driving membership participation rates.
- Responding to client feedback and complaints.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Education**
- Post-secondary education in a related field such as business management, recreation and fitness, hospitality etc.