Aquatics Team Leader

7 months ago

Rockland, Canada YMCA of the National Capital Region Full time

**Overview**

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:
**What we offer**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- _Some benefits may vary based on employment terms_

**What do you offer?**

The Team Leader directs, supports, supervises, assists and leads members of the Aquatics team to ensure the safety and satisfaction of members in the centers’ Aquatics programs. This position works collaboratively with the Aquatics team on strategies to improve the member experience and program quality and thereby increase member satisfaction and retention. The Team Leader takes a hands-on approach to facilitating the delivery of family focused programs and services, as well as helping to monitor and support program quality.

**Some of the tasks of this position include**:

- Directing, supervising, assisting and leading members of the Aquatics team.
- Working collaboratively with the Aquatics team on strategies to improve the member experience and program quality.
- Assisting Instructors in developing, designing, and delivering program content.
- Ensuring that all lesson participants are registered in the correct swim level for their ability, conducting swim assessments and making recommendations, as needed.
- Collaborating with the Aquatics Supervisor to train the Aquatics team.
- Ensuring that all Lifeguards and Instructors adhere to the Instructor and Lifeguard Behaviour Grids.
- Ensuring that excellent customer service is provided to members and participants, by proactively addressing concerns related to Aquatics programs and general pool safety.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Language**
- Fluent in English, oral and written
- French is an asset

**Experience, Skills and Abilities**
- Excellent customer service skills
- Well-developed interpersonal and relationship building skills
- Ability to establish rapport and excellent communication with staff and program participants
- Basic computer skills
- Basic understanding of pool operations
- Ability to maintain calm and professional in high-stress situations

**Additional Requirements**:

- Applicants must have a current Standard First Aid and CPR "C" certification.
- Applicants must have a current National Lifeguard (NL) certification.
- Applicants must have a current Y Swim Instructor or LSS Swim Instructor certification.
- Applicants must already have a valid permit to work in Canada.
- Semi-annually, staff must complete the mandatory training for the protectio

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