User Support Technician
4 months ago
Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
**Work setting**:
- Computer hardware or software retailer/wholesaler
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
**Certificates, licences, memberships, and courses**:
- Microsoft Dynamics Certification
- Network+ Certification
**Computer and technology knowledge**:
- Linux
- JavaOS
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Security software
- Word processing software
- Presentation software
- Database software
- Programming languages
- Software development
- Computer-aided design (CAD)
- C++
- MS Office
- Oracle
- Python
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
**Screening questions**:
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
**Health benefits**:
- Disability benefits
**Financial benefits**:
- Bonus
**Other benefits**:
- Free parking available
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