Document Control Specialist/technical Support

2 weeks ago

Bedford, Canada Municipal Group of Companies Full time

The Municipal Group of Companies is a large, diversified organization engaged in all major aspects of the heavy civil construction, mining, and environmental services within the Atlantic Provinces. We are currently seeking a detail-oriented Document Control Specialist to join our Accounting Department based out of Bedford, NS.
**Job Summary**:
**Primary Duties and Responsibilities**:
Create, edit, and maintain procedural documents, technical documentation, user manuals, training materials, FAQs, and standard operating procedures for the accounting software.
Ensure all documentation is accurate, comprehensive, and tailored to meet the needs of both technical and non-technical users.
Develop and document accounting processes and workflows to ensure consistency and compliance with regulatory standards.
Regularly update and improve existing documentation based on user feedback, changes in accounting regulations, or software updates.
Review documentation for clarity, accuracy, and adherence to internal standards and best practices.
Collaborate/Communicate with accounting and finance teams to ensure all procedural documentation is accurate and reflects current practices.
Provide training sessions and support for staff on the use of accounting software and related documentation.
Create and maintain training materials that facilitate user onboarding and ongoing education.
Work closely with software developers, accountants, and other stakeholders to gather information for documentation.
Act as a liaison between technical and accounting teams to ensure documentation accurately reflects system capabilities.
Manage the document control process for accounting documentation, including versioning, approvals, and distribution.
Implement and maintain document management systems for easy access to all accounting-related documents.
Assist users in diagnosing and resolving technical issues related to accounting software, systems, or hardware, ensuring mínimal disruption to users' workflow.
Offer remote and in-person support to users encountering technical issues with accounting software, ensuring efficient problem resolution.
Monitor recurring issues and work with IT teams to implement long-term solutions to improve system stability.
Work closely with IT teams to resolve complex technical issues related to accounting software.
Other duties as assigned.
Required Knowledge, Skills, Abilities, Education, and Experience:
Minimum of 2 years experience in document control or technical support roles, with a focus on managing technical documentation and providing troubleshooting assistance.
Proven experience in technical writing or documentation.
Proficiency in documentation tools and software (e.g., MS Office, Google Workspace, documentation management systems).
Excellent attention to detail and strong analytical skills.
Effective communication skills and a proven ability to work collaboratively in a team environment.
A comprehensive compensation package is offered with this position along with opportunities for advancement and training and development.
**Application Process**:
Human Resources
**Attention**: Leah Creelman
We would like to thank all those who apply; however only those selected for an interview will be notified

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