Tech Support Specialist
3 months ago
**Job Summary**
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our dynamic team. In this role, you will provide exceptional technical assistance and support to our team, ensuring their systems operate smoothly and efficiently. You will be responsible for troubleshooting software and hardware issues, managing network configurations, and maintaining effective communication with users to resolve their technical concerns.
**Responsibilities**
- Provide first-line support for technical issues related to software, hardware, and networking.
- Troubleshoot and resolve software-related problems across various platforms including Windows, Linux, and MacOS.
- Assist users with firewall configurations and LAN connectivity issues.
- Utilize ServiceNow for tracking incidents, requests, and resolutions.
- Communicate effectively with clients to understand their technical challenges and provide timely solutions.
- Perform routine maintenance on computer systems and networks to ensure optimal performance.
- Document all support interactions in a clear and concise manner for future reference.
**Skills**
- Proficiency in software troubleshooting across multiple operating systems (Windows, Linux, MacOS).
- Strong understanding of computer networking concepts including LAN configurations.
- Experience with firewall management and security protocols.
- Excellent communication skills to effectively interact with team members.
- Ability to work independently as well as part of a collaborative team environment.
- Strong problem-solving skills and attention to detail.
Join us as a Technical Support Specialist where you can leverage your skills in a supportive environment while contributing to the success of our clients
**Job Type**: Freelance
Flexible language requirement:
- French not required
Schedule:
- On call
**Experience**:
- Computer networking: 1 year (required)
- MacOS: 1 year (required)
- Firewall: 1 year (required)
- Software troubleshooting: 1 year (required)
Work Location: In person
Expected start date: 2024-11-01
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