IT Support Specialist
7 hours ago
At **Amaufa Solutions Inc.**, we believe that technology should empower people, not frustrate them. We're a vibrant, fast-growing company in Toronto dedicated to delivering innovative IT solutions that simplify the lives of our clients. Our team thrives on collaboration, creativity, and a passion for solving complex problems. Now, we’re looking for an enthusiastic **IT Support Specialist** to join us in making technology work seamlessly for everyone.
**Your Role**:
As our **IT Support Specialist**, you’ll be the go-to problem solver who keeps everything running smoothly. You’ll be troubleshooting and resolving tech issues, providing top-notch support to our clients, and ensuring the systems we manage are secure and up-to-date. If you love tech, enjoy helping people, and take pride in solving problems, this role is for you
**What You’ll Be Doing**:
- Be the first line of support for our clients, solving their tech issues and ensuring they get back to work quickly.
- Manage, install, and maintain systems, software, and networks - you’ll make sure everything is running like a well-oiled machine.
- Troubleshoot everything from software glitches to network connectivity problems - no two days will be the same
- Collaborate with our IT team to implement new systems, upgrades, and improvements.
- Keep clients informed and trained on new systems, software, and best practices for security and efficiency.
- Keep our tech support tickets organized and ensure we meet every deadline.
**What You’ll Need**:
- Proven experience in IT support - you’ve got the skills to troubleshoot and solve a variety of tech problems.
- Strong understanding of IT systems, software, and networks - you’re comfortable with hardware, software, and everything in between.
- Excellent communication skills - you know how to explain tech solutions in simple terms and make customers feel supported.
- A proactive attitude - you enjoy solving problems before they become bigger issues.
- IT certifications like **CompTIA A+** or **Microsoft Certified IT Specialist** are a bonus but not a must.
**Why You’ll Love Working Here**:
- Competitive salary and great benefits.
- Work with a creative, supportive, and growing team.
- Opportunity to expand your skill set and advance in your career.
- A chance to solve real-world problems and make a real impact.
Pay: $25.09-$28.98 per hour
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- IT support: 1 year (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location: In person
Expected start date: 2025-01-13
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