Enforcement Ambassador

6 months ago

Hamilton, Canada Reimagined Parking Full time

**Description**:
**Who You’ll Work For?**
The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

**What You’ll Do**
The Enforcement Ambassador monitors Municipal Parking lots and city street parking for time infractions. The Enforcement Ambassador will answer all pertinent questions related to the parking facility itself or the surrounding area. Also, will assist customers with issues related to mobile phones and pay by phone app. The Enforcement Ambassador required to enforce all parking bylaws across the city of Hamilton. Conduct regular patrols in municipal car parks and private property and perform other day to day activities as required. This will include municipal car parks, fire routes, time limit restrictions, private property, parks, and on street regulations. Municipal Law Enforcement Officer (MLEO) certification provided.

Downtown Hamilton. Patrol mainly on foot in the downtown Hamilton and surrounding area. Must be willing to work outdoors in all kinds of weather conditions. Full time position with on the job training including Municipal Law Enforcement Certification. Uniform provided. Benefits after three months. Hours are Monday to Friday from 08:30 to 16:30 or Tuesday - Saturday 08:00 to 16:00. Hourly rate is $17.20 per hour to start.

**Key Responsibilities**:

- Deliver exceptional customer service experience, especially in difficult situations.
- Remain calm and professional even when dealing with challenging customers.
- Utilize License Plate Recognition (LPR) system monitor for compliance with parking policy and procedure.
- Issue fee notices to vehicles not in compliance with parking policy and procedure.
- Utilize LPR system to enforce time limits within specific posted areas.
- Maintain the appearance of the LPR vehicle at all times to present a professional image.
- Follow up with management on any potential customer service issues.
- Assist merchants with issues related to parking validation system
- Assist customers with proper use of pay stations and perform minor maintenance as needed.

**PHYSICAL DEMANDS**:

- Able to walk, stand for up to 10 hours
- Able to bend, crouch, reach
- Able to use stairs when required
- Must be able to lift up to 50lbs

**WORKING CONDITIONS**:

- Work is performed outdoors for extended periods of time including up to the entire duration of shift.
- Protection from weather conditions may be provided, but not necessarily from temperature changes.

**Skills, Knowledge and Expertise**:

- Prefer high school diploma or equivalent.
- Comfortable with devices running both Android and Apple Operating Systems
- Excellent verbal and written communication skills

**Benefits**:
**(Full-Time Employee Only)**
Medical/Vision

Dental

Life Insurance

AD&D

STD

LTD - _offered based on employee group_

RRSP - _offered based on employee group_

EAP - _offered based on employee group_

Vacation

**About Reimagined Parking**:
The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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