Temporary Casual Intercom Operator/csc/parking Lot

7 months ago

Hamilton, Canada Hamilton Health Sciences Volunteer Association Full time

Hamilton Health Sciences Volunteer Association Parking Services is looking to fill temporary occasional role of Customer Service Coordinator/Intercom Operator/Parking Lot Attendant from April until September.

**Customer Service Coordinator Responsibilities**:

- Provide excellence in customer service by welcoming our customers in a warm and friendly manner; courteously assist and direct customers.
- Efficiently and effectively assist transient and monthly customers in the selection of parking options. Inform customers of the facility's hours of operation, parking rates, stall availability and other related issues.
- Ensure work stations are clean and free of all debris, non company posters, pictures and/or other non-company items.
- Effectively operate the POS system with mínimal cash variances
- Be reliable to work your scheduled shifts
- Research the access and account systems to provide information to inquiries.
- Have a thorough knowledge of the facility/campus; client/facility parking policies; automated access software.
- Have a thorough knowledge of the company procedures regarding payment of monthly parking.
- Maintain all Facility logs, manuals and/or binders, files and folders.
- Run data reports from the automated system access software regarding access activity, payment activity.
- Accept monthly and transient (daily) payments and process payments.
- Sell weekly/monthly passes to patients/visitors to patients
- Balance your cash tray before and after each shift
- Generate daily, monthly, hourly vouchers using the automated parking system.
- Complete all shift-end daily financial reports and prepare bank deposits.
- Attend to equipment emergencies (ticket jammed; broken gate etc.)
- Process internal and external requests and payments for vouchers.
- Retrieve, process daily mail - incoming and outgoing.
- Assist with AR procedures
- Accepting invoice payments
- Prepare cheque requisitions for refunds
- Generate reports from the automated parking software
- Reconcile, analyze reports
- Generate spreadsheets using spreadsheet software

**Intercom Operator Responsibilities**:
***Answer parking intercoms located at the exit, entrance and pay station terminals throughout Hamilton Health Sciences parking facilities in a timely manner
- Manage the incoming intercom inquiries
- Remotely control parking equipment in order to help a caller
- View cameras located in the parking facilities in order to ensure accurate information is provided
- Navigate swiftly through computerized parking and video surveillance software

**Parking Lot Attendant Responsibilities**:

- Greet customers
- Park and retrieve automobiles for customers in parking lots
- Issue ticket stubs, or place numbered tags on windshields, and give customers matching tags for locating parked vehicles.
- Keep parking within their working areas clean and orderly to ensure that space usage is maximized.
- Lift, position, and remove barricades in order to open or close parking areas
- Inspect vehicles in order to detect potential damages-record findings
- Direct motorists to parking areas or parking spaces, using hand signals or flashlights as necessary
- Patrol parking areas in order to prevent vehicle damage and vehicle or property thefts
- Performs space count in the parking facilities to maximize parking availability for patrons
- Directs/redirects traffic as needed

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