Patroller - Hamilton

6 months ago

Hamilton, Canada REEF Parking Full time

**Patroller**

**Who You'll Work For?**

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that's over 15,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we're making the place you live, the place you love to be.

**What You'll Do**

REEF is currently looking for a driven, reliable, and diligent individual to join our team of patrollers in Hamilton and surrounding area. The patroller's primary responsibility is to patrol (by vehicle/walking) parking locations and enforce parking rules and regulations.

**Job Duties and Responsibilities**:

- Deliver exceptional customer service experience, especially in difficult situations.
- Remain calm and professional even when dealing with challenging customers.
- Carefully check the expiration of parking tickets displayed on dashboards and parking permits/hang tags in vehicles
- Patrol Lots by driving/walking and ticket unauthorized vehicles
- Write legitimate violation notices
- Ensure positive experiences with all partners and clients
- Legibly and accurately report any information pertaining to the issuing of violation notices or warnings
- Inspect the handheld ticket machine to ensure it is in proper working order, including sufficient supply of paper
- Record machine malfunctions and report to the supervisor
- Report any deficiencies on locations with respect to appearance, safety, equipment, and lighting

**Qualifications**:

- Ability to deal with clients in a positive, polite, and professional manner
- Excellent communication skills; must be fluent in spoken and written English
- Must be punctual and self-disciplined
- Comfortable using technology (ex. license plate recognition system)
- Proficiency in Microsoft Office/Google Drive an asset
- Flexible schedule
- Valid Driver's License
- Clean Motor Vehicle Report (MVR)
- Clear criminal record check

**Special Conditions**:

- Ability to work outdoors and in all weather, conditions are required for all the locations.

**What We'll Provide **(Full-Time Employee Only)**
Medical
Dental
Vision
Life and Disability
Paid Time Off (PTO)

**PHYSICAL DEMANDS**:

- Able to walk, stand for up to 10 hours
- Able to bend, crouch, reach
- Able to use stairs when required
- Must be able to lift up to 50lbs

**WORKING CONDITIONS**:

- Work is performed outdoors for extended periods of time including up to the entire duration of shift.
- Protection from weather conditions may be provided, but not necessarily from temperature changes.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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