Customer Experience Agent

3 months ago


Winnipeg, Canada AGI – Aggrowth International Full time

**Position Title: Customer Experience Agent**
**Department: Customer Experience**
**Division: AGI Westeel**
**Location: 450 Rue Desautels, Winnipeg, R2H 3E6 (St. Boniface)**:
**About AGI**

AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities. AGI Westeel manufactures best in class handling and storage solutions for grain, water, petroleum, and industrial use.

**The Opportunity**

We are currently seeking a** Customer Experience Agent (CEA)** to add to our team at our **Westeel** facility. You will be the front-line primary contact with our customers and product end users. The CEA will attend to customer queries and concerns, provides them with information, and takes their product orders.

**Responsibilities**
- Order entry function, ensuring the accuracy of product code entered, pricing and shipping details.
- Enter credits/debits into the system as necessary.
- Record customer concerns or issues into the quality module in Westeel’s current ERP system.
- Managing and coordinating customer orders.
- Support and collaboration with external sales team.
- Help and guide our AGI dealers on AGI process.
- Communicate with Planning and/or Shipping regarding customer specific needs relating to load shipments.
- Respond to technical questions regarding the customer’s Purchase Order and invoice.
- Other duties as may be assigned.

**Qualifications**
- 2+ year’s customer service experience within manufacturing, logistics, distribution is preferred.
- Customer support skills and ability to deal with escalated customer concerns.
- Agriculture knowledge and customer support experience preferred.
- Strong verbal and written communication is required.
- Ability to think outside the box and provide solutions.
- Strong team player.
- Proficiency in all Microsoft Office products.
- Knowledge of SAP or Salesforce is preferred, but not necessary.
- AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need._



  • Winnipeg, Canada Royal Aviation Museum of Western Canada Full time

    **The Role** The Visitor Experience Agent will provide excellent customer service at the ticketing desk, giftshop, café, and in the galleries as needed. While working primarily on weekends, holidays and picking up more hours during the busy summer months, the Visitor Experience Agent will be flexible in their role and always welcoming and responsive to the...

  • Customer Service Agent

    3 months ago


    Winnipeg, Canada The Dufresne Group Full time

    Looking for experienced Customer Service professionals to join our growing team! Do you enjoy taking care of people and being part of a team? Do you thrive in collaborating with diverse teams and resolving a variety of concerns (including delivery, warranty and extended warranty)? Can you take ownership and manage cases from beginning to resolution? The...

  • Customer Service Agent

    3 months ago


    Winnipeg, Canada The Dufresne Group Full time

    Looking for experienced Customer Service professionals to join our growing team! Do you enjoy taking care of people and being part of a team? Do you thrive in collaborating with diverse teams and resolving a variety of concerns (including delivery, warranty and extended warranty)? Can you take ownership and manage cases from beginning to resolution? The...

  • Customer Service Agent

    3 months ago


    Winnipeg, Canada Les Câbles Ben-Mor Full time

    The phone is your best friend? People always say they can hear you smile on the phone? Helping and being usefull is in your DNA? Our Winnipeg office is looking for a Customer Service Agent! The Customer Service Agent answers the entering phone calls from customers, manages customer requests throughout the sales process. They identify and respond to customer...

  • Customer Service Agent

    3 months ago


    Winnipeg, Canada Ben-Mor Full time

    The phone is your best friend? People always say they can hear you smile on the phone? Helping and being usefull is in your DNA? Our Winnipeg office is looking for a Customer Service Agent! The Customer Service Agent answers the entering phone calls from customers, manages customer requests throughout the sales process. They identify and respond to...


  • Winnipeg, Manitoba, Canada Durabuilt Windows & Doors Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team at Durabuilt Windows & Doors as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their concerns, and ensuring their satisfaction with our products and...


  • Winnipeg, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About Laivly We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. About the Role The team at Laivly is hiring a Customer...


  • Winnipeg, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About Laivly We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. About the Role The team at Laivly is hiring a Customer...


  • Winnipeg, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Born in opposition to the growing trend of disposable design, our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we...


  • Winnipeg, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Born in opposition to the growing trend of disposable design, our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we...


  • Winnipeg, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Born in opposition to the growing trend of disposable design, our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we...


  • Winnipeg, Manitoba, Canada Canad Inns Full time

    Key ResponsibilitiesWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Agent. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.RequirementsAbility to remain calm and composed in...


  • Winnipeg, Manitoba, Canada Canad Inns Full time

    Key ResponsibilitiesWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Agent. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.RequirementsAbility to remain calm and composed in...


  • Winnipeg, Manitoba, Canada Canad Inns Full time

    Key ResponsibilitiesWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Agent. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.RequirementsAbility to remain calm and composed in...


  • Winnipeg, Manitoba, Canada International Marketing Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent at International Marketing Group. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer...

  • Customer Service Agent

    5 months ago


    Winnipeg, Canada Bouygues Energies and Services Canada Limited Full time

    This is a unionized role with the Public Alliance Service of Canada (PSAC) and all wages and benefits are determined as per the Collective Bargaining Agreement. Reporting to the Lead Agent, the Pass Office Agent will be responsible for the following duties and responsibilities: - Prepare, issue, validate and amend the Restricted Area Identification Card...

  • Customer Care Agent 1

    3 weeks ago


    Winnipeg, Canada Manitoba Public Insurance Full time

    Overview: Throughout all transactions, the Customer Care Agent 1 verifies the information entered in the appropriate system. The position maintains a high level of customer service within established Manitoba Public Insurance (MPI) business rules, polices, and procedures. The Customer Care Agent 1 is the first point of contact for most MPI...


  • Winnipeg, Canada U-Haul Full time

    **Location**:461 Century St, Winnipeg, Manitoba R3J1J9 Canada U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent!...

  • Customer Care Agent 1

    4 months ago


    Winnipeg, Canada Manitoba Public Insurance Full time

    Overview: As the Customer Care Agent 1, you will respond to enquiries related to standard insurance and registration transactions, informational enquiries, and performs related transactions, such as opening claims and scheduling appointments. The position responds to incoming contacts for which the response is standard and follows existing documentation and...


  • Winnipeg, Canada Laura Canada Full time

    Company Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two...