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Customer Experience Specialist

2 months ago

Winnipeg, Manitoba, Canada Canad Inns Full time
Key Responsibilities

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Agent. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Requirements
  • Ability to remain calm and composed in high-pressure situations.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Previous experience in the hospitality industry is an asset.
Responsibilities
  • Attending to guests' needs and requests in a timely and professional manner.
  • Completing guest reservations and check-ins with accuracy and efficiency.
  • Providing information and assistance to guests, including directions and recommendations.
  • Constantly assessing and adapting current practices to improve performance and efficiency.
  • Performing other duties as assigned by management.
Benefits
  • Employee Canadvantage Rewards Program.
  • Employee Discounts on meals, room rates, and other hotel services.
  • Educational scholarships and financial assistance.
  • Employee Events and social activities.
  • Wellness benefits and career growth opportunities.

We are committed to providing our employees with a positive and supportive work environment, and we look forward to welcoming you to our team