Academic Support Officer

3 weeks ago

Toronto, Canada Toronto School of Management Full time

**Job Summary**

Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market.

At TSoM, we recognize the importance of real workplace experience. We offer co-op programs and have partnered with employers from various industries to ensure that students maximize their potential and benefit from the duration of their studies with us. These partnerships support our students to gain real and valuable workplace experience. Our experienced faculty deliver the highest quality of education, using their expertise to help you achieve your full potential.

The Academic Support Officer plays an essential role that is critical to program sustainability and student success. The Academic Support Officer will support the academic department with various administrative task relating to the day-to-day academic operations.

**Working Conditions**

This Academic Support Officer will be expected to work on campus Monday to Thursday from 4 pm to 8 pm and on Friday from 8 am to 12 pm.

**Responsibilities**
- Maintain records and tracking sheets for Academic Progression
- Track and advise students who are outside of their standard program progression to provide support on enrolment options and leaves of absence and confirm program completion requirements of graduating students
- Monitoring students’ attendance and notifications of absence, following the specific attendance policy. Taking action where appropriate and communicating any issues arising to the Student Success Manager
- Assisting with the arrangement of any re-takes
- Collating all assessment grades and final transcripts ensuring they are distributed in a timely manner.
- Ensure that program courses are scheduled in a way that provides students with efficient schedules while allowing for effective learning and course delivery
- Liaise with student services for routine monitoring of attendance, student integration, student progression, disciplinary matters and provide strategies for problem solving.
- Oversee student registration records and aligning with course timetable.
- Oversee and execute induction-day timetables and presentations.
- Innovate, develop and deliver effective tools and techniques to enhance the existing learning environment.
- Participate in faculty meetings, orientations, graduation exercises, and other functions as directed
- Ensure all educational activity is conducted legally and ethically.
- Participate in professional development activities and programs as required by accreditation/ regulatory agencies.
- Perform other administrative duties and responsibilities as assigned.

**Position Requirements**

**Education and Experience**
- A Post Secondary Diploma in an appropriate discipline
- Minimum of 1-2 years of experience at an administrator’s level at a Post-Secondary Institution.

**Knowledge and Skills**
- Dynamic individual with knowledge of creating positive learning experiences for adult learners.
- Excellent communication and interpersonal skills.
- Demonstrated experience of dealing with international student needs and issues
- Ability to communicate complex information to a range of diverse students
- Experience in curriculum and program development is considered an asset.
- Ability to work independently as well as a team member.
- Strong analytic skills, with experience using Excel and other software a definite asset.
- Excellent problem solving and conflict resolution skills.

**Please** **note** **- the Company will conduct a criminal background check upon hire.
- Toronto School of Management is committed to providing accessible employment practices in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please notify us, and we will work with you to meet your needs._

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