Academic Advisor

7 months ago

Toronto, Canada Northeastern University Full time

About the Opportunity

**Responsibilities**:
60% Academic and Student Support:

- Actively manage an active enrolled caseload of students from point of admission through program completion.
- Monitor student progress through adherence to the established communication and contact plan and use of technology to track substantive engagements and reporting
- Connect with students using multiple modalities and in ways tailored to their preferences for communication; provide daily availability for scheduled meeting hours; walk-in hours, etc.
- Engage in effective best practices in academic advising. - Advocate for students while enforcing institutional policies and regulations
- Communicate regularly with students through various mediums to provide guidance and support in areas related to academics, experiential learning planning and through periods of academic difficulty
- Respond to student inquiries from point of contact to resolution; follow up on referrals.
- Make appropriate referrals to on campus and off campus services as appropriate to student needs
- Actively manage persistence and retention and progress to graduation for advisees in portfolio; proactively monitor and support students in need of academic support or well-being, monitor and support students who become academically inactive and support recovery; reach out to these students to encourage resumption of studies and reinstatement.
- Design and deliver programs (often in collaboration with other teams) to support the unique needs of advisees including workshops, webinars, etc. that enhance and add value to the student experience.

20% Assessment and Data:

- Monitor, manage and report on portfolio of advisees using required processes and technology platforms.
- Maintain up-to-date notes and record keeping of each student in Salesforce or Navigate including tracking of student academic progress and outcomes using appropriate University systems.
- Track and report on substantive engagements, student meetings, availability and activities to ensure capacity meets volume.
- Assess, collect and report student data as they pertain to student persistence, retention, graduation rates, and satisfaction. - Maintain consistency and compliance within ADA, FERPA, SEVIS, and other state, federal, University and College of Professional Studies guidelines.

20% Administration, Academic Program Support, & Professional Development:

- Work as a member of the academic advising office to support and provide coverage, as possible and appropriate, for the ongoing operation.
- Process in a timely fashion official paperwork related to students' academic study including changes of major, transfer credit, petitions to amend degree requirements and petitions to graduate.
- Participate in and contribute to the content and delivery of new student orientation
- Stay informed of research and effective practices in academic and student affairs to propose ideas to better serve students.
- Participate as an active member of professional associations related to academic advising and career services.
- Participate in unit or College assessment efforts, including the development of benchmarks for progress.
- Liaise between the student and the University community working collegially with other offices and departments to ensure student service functions are performed in an efficient and consistent manner.

Minimum Qualifications:

- Passion for educating and supporting students
- Knowledge of professional development practices
- Demonstrated sensitivity to the needs and concerns of a diverse student population
- Experience working with adult learners, international students, and online students
- Student-centered and have a strong sense of responsibility for student success - Detail-oriented and organized
- Strong prioritization, time management, and follow-through skills - Excellent interpersonal, writing and presentation skills
- Comfortable using multiple mediums to communicate, especially in the online environment
- Embrace a data-informed advising approach with required use of technology for tracking and reporting confidentiality around complex and sensitive issues to be in compliance with applicable ADA, FERPA, SEVIS, and other applicable state, federal, University, and College of Professional Studies guidelines
- Comfortable operating in a fast-paced work environment, with demonstrated ability and comfort to efficaciously handle multiple tasks and projects
- Proficient in the use of Microsoft Office Suite tools products and Salesforce or equivalent platforms
- Certification (or be willing to obtain such certification) in one or more areas directly related to the work of the position or one's professional field, such as MBTI, career certifications, PMI, APR, etc.
- Flexible in work assignments and work hours to include some evenings and weekends.

Position Type

Temporary

Additional Information
- Northeastern has a comprehensive benefits package for benefit eligible employees.

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