Bilingual Claims Service Representative

5 months ago


Mississauga, Canada ClaimsPro LP Full time

Company:
ClaimsPro LP

Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON)

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.
- Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM
- Training will take place between 4pm to 12am.
- This is a full-time opportunity, and will require 37.5 hours of work per week.
- In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

** Training will be in office, however, you can continue to work shifts remotely in your home once trained**

Competencies required to succeed
- Strong communication skills
- Team player with a strong commitment to quality and customer service
- Excellent time management and organizational skills
- Pleasant and friendly mannerism
- Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
- Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
- Quality management
- look for means of improving as well as promoting quality
- High level of motivation
- A sound knowledge of telephone etiquette

**Responsibilities**:

- Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
- Provide personalized customer service of the highest level
- Arrange for the dispatch of adjusters or vendor partners when required
- Field and answer branch inquiries and administer to ECS menu
- Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
- Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
- Post secondary education
- Minimum 1 year administrative experience
- Knowledge of insurance/service industry or related experience preferred
- Strong computer and telephone skills with an aptitude/ability to learn
- Effective communication skills both written and verbal in English and French
- Attention to detail

Environment/Work Conditions



  • Mississauga, Ontario, Canada Xpera Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Claims Service Representative to join our team. As a Bilingual Claims Service Representative, you will be responsible for providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims.Key ResponsibilitiesDocument initial loss details and...


  • Mississauga, Ontario, Canada Xpera Full time

    Job SummaryAs a Bilingual Claims Service Representative, you will provide front-line quality customer service and play a crucial role in the claims creation process. You will be responsible for triaging new losses, engaging designated resources, and responding to defined categories of high-profile, complex claims nationally.Key ResponsibilitiesField and...


  • Mississauga, Ontario, Canada Xpera Full time

    Job SummaryAs a Bilingual Claims Service Representative, you will provide exceptional customer service and play a crucial role in the claims creation process. Your responsibilities will include fielding and entering new claims reports, triaging new claim notices, and identifying the immediate needs and requirements of incoming new losses.Key...


  • Mississauga, Ontario, Canada Xpera Full time

    Job SummaryXpera is seeking a highly skilled Bilingual Claims Service Representative to join our team. As a Claims Service Representative, you will be responsible for providing exceptional customer service to policyholders who are calling to report insurance claims.Key ResponsibilitiesProvide immediate and customer-focused assistance to policyholdersDocument...


  • Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Bilingual Claims Service Representative - Full-time, Remote (Mississauga, Ontario) Role Summary: The Bilingual Claims Service Representative will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. They will document initial loss details and activities to ensure that callers...


  • Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Bilingual Claims Service Representative - Full-time, Remote (Mississauga, Ontario) - Job Description - Role Summary: - The Bilingual Claims Service Representative will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. They will document initial loss details and activities to...


  • Mississauga, Ontario, Canada Xpera Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Claims Service Representative to join our team. As a key member of our claims team, you will be responsible for providing immediate and personalized assistance to policyholders who are calling to report insurance claims.Key ResponsibilitiesDocument initial loss details and activities to ensure...


  • Mississauga, Ontario, Canada Intact Full time

    We are seeking a Bilingual Claims Representative I - Claims Management Services to handle claims, gather information, and make decisions to settle claims fairly and reasonably. Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing...


  • Mississauga, Ontario, Canada Intact Full time

    About the RoleWe're seeking a highly skilled Bilingual Claims Representative I to join our Claims Management Services team. As a key member of our team, you will be responsible for handling claims on the phone, gathering information from clients and witnesses, and determining coverage and liability.Key Responsibilities:Open new claims and ensure immediate...


  • Mississauga, Ontario, Canada Xpera Full time

    Job SummaryAs a Bilingual Claims Service Representative, you will provide customer-focused assistance to policyholders who are calling to report insurance claims. You will document initial loss details and activities to ensure timely and service-oriented disposition of calls. You will also make determinations based on protocol and coordinate with vendors as...


  • Mississauga, Ontario, Canada Intact Full time

    Seeking a Bilingual Claims Representative I to handle claims on the phone, gather information, and settle claims in a fair and reasonable manner.This role requires a strong ability to manage time, communicate effectively, and analyze information to determine liability and damages.Key responsibilities include opening new claims, interviewing insured and...


  • Mississauga, Ontario, Canada Xpera Full time

    Role OverviewAs a Full-Time Claims Service Representative, you will provide front-line quality customer service and play a crucial role in the claims creation process. This involves receiving and processing new claim reports through various channels, including email, telephone, and fax.Key ResponsibilitiesField and enter new claims reportsTriage new claim...


  • Mississauga, Ontario, Canada Xpera Full time

    Job SummaryWe are seeking a skilled Bilingual Claims Service Representative to join our team in Mississauga. As a key member of our claims creation process, you will provide exceptional customer service and play a crucial role in responding to new claim reports.ResponsibilitiesField and enter new claims reports received via email, telephone, and fax.Triage...


  • Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP **In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON) Role Summary This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. Competencies required to succeed - Professional demeanour and strong customer service skills - Superior communication skills both...


  • Mississauga, Ontario, Canada Xpera Full time

    Role OverviewAs a skilled Service Representative, you will play a vital role in providing exceptional customer service and supporting the claims creation process. This dynamic role requires strong communication skills, organizational abilities, and a passion for delivering results in a fast-paced environment.Key ResponsibilitiesField and enter new claims...


  • Mississauga, Ontario, Canada Intact Full time

    We're seeking a highly skilled Bilingual Claims Representative I - Claims Management Services to join our team. As a key member of our Claims Management Services team, you will be responsible for handling claims on the phone with clients, gathering information, and making decisions to establish liability and review damages.Key Responsibilities:Open new...


  • Mississauga, Ontario, Canada Intact Full time

    We're seeking a highly skilled Bilingual Claims Representative I - Claims Management Services to join our team. As a key member of our Claims Management Services team, you will be responsible for handling claims on the phone with clients, gathering information, and making decisions to establish liability and review damages.Key Responsibilities:Open new...


  • Mississauga, Ontario, Canada Xpera Full time

    Job SummaryAs a Claims Service Representative at Xpera, you will play a vital role in providing exceptional customer service and supporting the claims creation process. Your primary responsibilities will include fielding and entering new claims reports, triaging new claim notices, and identifying the immediate needs and requirements of incoming new...


  • Mississauga, Ontario, Canada Xpera Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Claims Service Representative to join our team. As a Claims Service Representative, you will be responsible for providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims.Key ResponsibilitiesDocument initial loss details and activities to...


  • Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada) Role Summary Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented...