Bilingual Claims Service Representative

4 weeks ago


Mississauga, Ontario, Canada Xpera Full time

Job Summary

We are seeking a highly skilled and customer-focused Claims Service Representative to join our team. As a key member of our claims team, you will be responsible for providing immediate and personalized assistance to policyholders who are calling to report insurance claims.

Key Responsibilities

  • Document initial loss details and activities to ensure timely and service-oriented disposition of calls.
  • Make determinations based on protocol if immediate adjuster attention is required and coordinate with vendors as needed.
  • Review ECS call reports and ensure calls have terminated properly, forwarding accurate and complete call reports as required.
  • Provide personalized customer service of the highest level, arranging for the dispatch of adjusters or vendor partners when necessary.

Requirements

  • Post-secondary education.
  • Minimum 1 year of administrative experience.
  • Knowledge of the insurance industry or related experience is preferred.
  • Strong computer and telephone skills, with an aptitude/ability to learn.
  • Effective communication skills in English and French.

Work Environment

This is a full-time opportunity, requiring 37.5 hours of work per week. Weekend shifts are mandatory, and candidates must be fully bilingual in French and English.



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