In-office Bilingual Claims Service Representative

3 months ago

Mississauga, Canada ClaimsPro LP Full time

Company:
ClaimsPro LP

**In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON)

Role Summary

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday.

Competencies required to succeed
- Professional demeanour and strong customer service skills
- Superior communication skills both written and verbal
- Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
- Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
- Ability to work well under pressure and maintain composure in a fast paced and changing environment
- Reliable and punctual
- Ability to work independently with minimum supervision
- Ability to use good judgment and hit the ground running
- Previous insurance experience is a definite asset as are CIP courses or a willingness to take
- CIP courses through the Insurance Institute

**Responsibilities**:

- Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate. Reporting in line with service level agreement.
- Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
- Identify the immediate needs and requirements of incoming new losses. - is it immediate and high priority.
- Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
- Provide administrative support and assistance when required.
- Generate ad-hoc statistical reports as required.
- Support process improvements and share these with management.
- Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required
- Post-secondary education
- Insurance industry experience/exposure preferred
- Minimum 3 years’ experience in a customer service/support role required
- Previous experience working in a call center environment or on a queue preferred
- Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
- Strong computer skills with an aptitude/ability to learn new software/databases
- Bilingual in English and French is required

Environment/Work Conditions

Unsolicited Outreach Statement - Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third

  • Bilingual Claims Service Representative

    1 week ago

    Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Bilingual Claims Service Representative - Full-time, Remote (Mississauga, Ontario) Role Summary: The Bilingual Claims Service Representative will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. They will document initial loss details and activities to ensure that callers...

  • In-office- Bilingual Claims Service Representative, Full-time

    6 days ago

    Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP In-office - Bilingual Claims Service Representative, Full-Time (Mississauga, ON) Role Summary - This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday for 7.5 hour shifts. - Competencies required to succeed - Professional demeanor and strong customer service skills - Superior...

  • Bilingual Claims Service Representative

    7 months ago

    Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Bilingual Claims Service Representative - Full-time, Remote (Mississauga, Ontario) - Job Description - Role Summary: - The Bilingual Claims Service Representative will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. They will document initial loss details and activities to...

  • Bilingual Claims Service Representative

    7 months ago

    Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Bilingual Claims Service Representative - Full-time, Remote (Mississauga, Ontario) Role Summary: The Bilingual Claims Service Representative will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. They will document initial loss details and activities to ensure that callers...

  • In-office- Bilingual Claims Service Representative, Full-Time

    6 days ago

    Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP In-office- Bilingual Claims Service Representative, Full-Time (Mississauga, ON) Role Summary Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by...

  • Bilingual Claims Service Representative

    1 day ago

    Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Bilingual Claims Service Representative (Overnight), Full-Time, (Remote, CANADA) Role Summary Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls....

  • Bilingual Claims Service Representative

    2 weeks ago

    Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON) Role Summary Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented...

  • Bilingual Claims Service Representative

    7 months ago

    Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada) Role Summary Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented...

  • Bilingual Claims Service Representative

    7 months ago

    Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON) Role Summary Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented...

  • Bilingual Claims Service Representative

    7 months ago

    Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON) Role Summary Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented...

  • Bilingual Claims Service Representative

    7 months ago

    Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada) Role Summary Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented...

  • Claims Service Representative- Dedicated

    7 months ago

    Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Claims Service Representative - Dedicated Account-Full-Time **In Office** (Mississauga, ON) Role Summary This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. This position is in office and will not be remote. Competencies required to succeed - Professional demeanour and strong...

  • Bilingual Customer Service Representative

    6 months ago

    Mississauga, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Bilingual Claims Representative I

    4 months ago

    Mississauga, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Property, Bilingual Claims Representative I

    4 months ago

    Mississauga, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Bilingual Customer Service Representative

    1 month ago

    Mississauga, Canada Intact Full time

    Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...

  • Bilingual Customer Service Representative

    7 months ago

    Mississauga, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Bilingual Customer Care Representative

    7 months ago

    Mississauga, Canada United Van Lines (Canada) Ltd. Full time

    **Job Summary** United Van Lines (Canada) Ltd. is Canada's largest network of moving companies and the only Canadian van line that is 100% owned and operated by its members. We are a winner of Canada’s Best Managed Companies program. We are currently recruiting for a Bilingual (French/English) Customer Care Representative to join our team working with...

  • Bilingual Customer Care Representative

    4 months ago

    Mississauga, Canada United Van Lines (Canada) Ltd. Full time

    **Job Summary** United Van Lines (Canada) Ltd. is Canada's largest network of moving companies and the only Canadian van line that is 100% owned and operated by its members. We are a winner of Canada’s Best Managed Companies program. We are currently recruiting for a Bilingual (French/English) Customer Care Representative to join our team working with...

  • Property Customer Service Representative

    1 day ago

    Mississauga, Canada Intact Full time

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we’ll give you countless opportunities to...