Bilingual Claims Service Representative

1 week ago


Mississauga, Ontario, Canada Xpera Full time
Job Summary

We are seeking a skilled Bilingual Claims Service Representative to join our team in Mississauga. As a key member of our claims creation process, you will provide exceptional customer service and play a crucial role in responding to new claim reports.

Responsibilities
  • Field and enter new claims reports received via email, telephone, and fax.
  • Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.
  • Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
  • Manage and distribute incoming email communication from seven zonal email boxes.
  • Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
Requirements
  • Post-secondary education
  • Insurance industry experience/exposure preferred
  • Minimum 3 years' experience in a customer service/support role required
  • Bilingual in English and French is required
About the Role

This full-time position requires strong organizational skills, excellent communication skills, and the ability to work well under pressure. You will be part of a dynamic team and have the opportunity to grow and develop your skills.

What We Offer

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits and opportunities for professional growth.



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