Program Manager, Quality Care

1 month ago

Ottawa, Canada City of Ottawa Full time

Requisition ID: 15019
Department: Community & Social Services Dept.
Service: Long Term Care Services
Employment Type: 1 Full Time Permanent Position
Work Hours: 35 hours per week
Affiliation: MPE
Salary Information: $110 927,18 - $140 291,06 annually (2024 rates of pay)
Location: 200 Island Lodge Road
City: Ottawa, ON
Job Category: Long term Care
Application Close**:04/11/2024**

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We are committed to an equitable, strategic and inclusive hiring process and support a workforce that reflects the diverse population of Ottawa.

In addition to meeting the requirements of the position, the following are considered assets:

- Member of Indigenous, Black or other racialized community, persons with disabilities, women or other equity-deserving groups
- Experience working with diverse communities and intersecting social identities, such as race, gender identity and expression, sexual orientation, disability, class and religion facing systemic and structural barriers
- Knowledge of community demographics and their needs, systemic challenges and strengths
- Demonstrated understanding of the value of equity, diversity and inclusion in the workplace
- Ability to communicate in a language other than French or English

**JOB SUMMARY**
- The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.- You are responsible for providing expertise and guidance to LTC Services staff in the areas of quality management (improvement, assurance, techniques, tools, and analyses), risk mitigation, regulatory compliance, evidence-based practices, infection prevention and control, credentialing, and personal health information protection for Long Term Care Services. You will lead and monitor a data driven quality framework in LTC for performance management and quality improvement outcomes.- You are responsible for supporting the accreditation cycle, evaluation of required programs (ensuring commitment to evidence-based and leading professional practices) and quality care plans for Long Term Care services. This includes the responsibility of contributing to and updating a balanced scorecard, data elements, monitoring and managing the continuous quality improvement processes for programs, projects, and activities that specifically target policy development and tools for performance measurement. You will develop strategies to promote continuous quality improvement for care to residents and safety of staff; identify and monitor/prevent potential risks in all care practices through infection and control measures; and support as needed on any Ministry of Long-Term Care compliance issues and high-risk situations while ensuring that legislative and regulatory requirements are met.- You are also responsible for managing the unit’s human and financial resources, and stakeholder and partner relationships as required.

**EDUCATION AND EXPERIENCE**
- Completion of a 4 year university degree in Health Sciences, Business Administration, Public Administration or another related field- Minimum of 5 years of related experience in LTC practices, programs and evaluation, preferably with research and data analysis, including a minimum of 2 years in the management of human and financial resources and direct supervisory experience
- Desirable Qualifications:
- Certification in planning and evaluation
Education and training in the following specialty areas: quality management, risk management, patient safety, infection prevention and control, and/or performance management/program evaluation**KNOWLEDGE**
- The City of Ottawa’s organizational, governance and administrative structures
- Legislation, regulations, policies, standards and guidelines relevant to the work
- Industry trends and developments in Quality Care/LTC practices
- Knowledge of risk management and quality improvement in a health care setting;
- Quality assurance as it relates to legislative compliance and risk management
- Business administration concepts, theories, principles and methodologies
- Corporate policies, guidelines and practices
- The various Collective Agreements in place at the City
- Understanding of the programs/services and operations of other City areas, and the inter-relationships between them and own work area
- MS Office and a clinical computer system
- Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have

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