Program Manager, Healthcare Quality Standards

6 months ago

Ottawa, Canada Accreditation Canada Full time

**Terms**:Full-time, temporary, 12-month maternity leave contract

**Starting Salary**:Commensurate with Experience

**Location**:Ottawa (Hybrid Work Model)

**ABOUT THE ROLE**:
The Program Manager is a member of HSO’s Global Programs team, reporting to the Director, Healthcare Quality Standards. Global Programs, the content development business unit of the Enterprise, creates HSO standards, assessment programs and quality improvement solutions. HSO standards are evidence-based criteria and guidelines promoting quality and safety in health and social services. These standards serve as the basis for cutting-edge accreditation programs and robust public policies_._

This Program Manager role is an opportunity to tap into your knowledge and experience to lead the collaborative design, co-production, and release of people-centred, evidence-based, high-quality standards and learning resources. You will lead a project team, while working alongside team members in other enterprise business units, within the Global Programs team, Subject Matter Experts, organizational partners, and Technical Committees or Working Groups comprised of people with lived experience, policymakers, clinicians, and researchers.

If you’re right for this opportunity, you preferably are a clinician or have firsthand knowledge of healthcare systems having worked in large, complex, health and/or social service settings. You are a team-player, organizer and people mobilizer extraordinaire You have a winning attitude and growth mindset - and love to lead, learn from and collaborate with others. You have a passion for words and content and eye for detail. You take pride in your natural propensity to facilitate, guide and lead teams to produce high-quality content that balances accuracy, consistency, speed and value to the end-user. You’re a creative, solution-oriented professional with the ability to bring a consensus-based approach to problem-solving. Having a full plate doesn’t intimidate, but rather motivates you. You thrive at balancing focus and agility, leading in a dynamic environment and are committed to upholding our values of trust, inclusion, collaboration, innovation and learning.

**Main Responsibilities**:

- Leading the design, co-production, and release of people-centred, evidence-based, high-quality standards and accompanying resources with a collaborative team and in compliance with Standards Council of Canada (SCC) and International Society for Quality in Health Care (ISQua) requirements.
- Ensuring project plan(s) with defined project deliverables are properly scoped, documented and resourced with high quality from the start. This includes developing and tracking progress and risks against a well-defined project workplan and dashboard hence following a project management approach/principle.
- Providing critical thinking and content development support and leadership, either through direct content development and/or in partnership with Subject Matter Expert and team members, to ensure content aligns with HSO approaches and glossary and when applicable, Standard Operating Procedures for developing standards and accompanying resources.
- Facilitating decision making process including providing advice and guidance to team members and key stakeholders when decisions or options are required.
- Researching, preparing, and presenting complex information in a clear and concise manner.
- Communicating with project team(s) and key stakeholders regularly to provide updates on project progress to advance your project(s) operationally and strategically.
- Ensuring that the story and learnings about the journey of your project(s) are well documented with key lessons learned communicated/shared with the broader team as they arise and upon completion of the project.
- Contributing positively to our workplace culture by staying positive, engaged in the work you do and energized by the difference you’re making.

**Must Have Qualifications**:

- Master’s degree in a related field, such as Healthcare and/or Business Administration
- Demonstrated experience working with healthcare professionals /or in a large, complex healthcare of social services setting.
- Knowledge of health quality improvement methodologies and patient safety science.
- 5+ years of experience producing content products such as standards, evidence synthesis, clinical reviews, systematic reviews, and rapid reviews.
- Experience conducting scoping or literature reviews, and/or environmental scans.
- Tried and tested analytical and critical-thinking skills.
- Exceptional writing, editing, and storytelling abilities.
- Strong leadership skills with a proven ability to manage and develop teams.
- Outstanding interpersonal skills, professionalism, energy and a positive attitude. This is key. You’ll be interacting daily with other team members and external partners.
- Excellent project management skills with the ability to prioritize and meet deadlines.
- Comfortable an

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