Field Manager

7 months ago


Mississauga, Canada Crown Lift Trucks ULC Full time

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

Perks and Benefits
- Vehicle allowance
- Tuition reimbursement for any program or course of your choice
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
- Pension plan
- Company provided cellphone
- Opportunities for advancement and ongoing professional development
- State-of-the-art training facilities

***

Reporting to the Service Manager, this position is responsible for managing all service functions including maintaining customer relationships and new business opportunities within the field. This position assists in skill development and improving overall contributions of Technicians within the field. Field Service Managers are results-orientated self-starters and team players, with strong communication and customer service skills.
- Actively pursues new business, makes service presentations, and follows up on new leads.
- Maintains contact with existing and potential customers at the user’s location.
- Collaborates with other branch personnel on customer retention and acquisition strategies.
- Provides customers with maintenance reports and other reports as requested.
- Liaises with customers to resolve issues and complaints.
- Direct and manage technicians assigned to the field.
- Oversee the technicians in Safe Operating Procedures for servicing and operating lift trucks.
- Review technician’s paperwork and other administrative duties.
- Participate in interviewing, hiring, and onboarding new Technicians.
- Participate in the performance review and management process of Technicians.
- Coordinate and follow up on factory requests.
- Administer Crown’s goals and policies through regularly scheduled service/safety meetings.
- Complete training as required.
- Provides assistance and support as required for all activities and functions as assigned.
- Other duties as required.

**KNOW HOW & EXPERIENCE**
- High school diploma.
- Valid driver’s license.
- Excellent leadership skills.
- Great organizational, customer service, communication, and interpersonal skills.
- Computer knowledge including MS Word, Excel, PowerPoint, and Outlook.
- 2-5 years of Material Handling industry experience preferred.
- Technical background preferred.

Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.

HP



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