Field Service Manager
3 weeks ago
Field Service Manager
Location: Mississauga, ON
Compensation: $110,000 (base + strong bonus up to 35%)
About Our Client:
Our client is a global leader and manufacturer of high-ticket, high precision, premium machinery for industries including Chemical, EV battery, Food, Plastics compounding, etc. They work with large companies across Canada, US and Latin America. Committed to sustainability and innovation, they are growing rapidly and seeking a proactive Field Service Manager to join their team.
Positive, non-political, collaborative, multicultural work-place, where everyone is treaded with equity and respect.
Position Overview:
Based in North Mississauga, this role oversees all aspects of the company’s after-sales service operations. The Field Service Manager will be responsible for maintaining high service standards, improving operational efficiency, and achieving financial targets while leading a tenured and experienced field service team across Canada and the United States.
What We’re Looking For:
We’re seeking an experienced and customer-focused leader with a strong understanding of mechanical and electrical components, proven success managing field service teams, and excellent communication skills. The ideal candidate will have a technical background, the ability to manage field technicians across multiple regions, and a proactive mindset to improve processes, manage budgets, and drive service excellence.
Compensation:
- Strong base salary of $110,000 + bonus potential up to 35% of base salary, based on individual, team, and financial objectives.
- Comprehensive benefits package, including dental and paramedical (effective after three months).
- 3 weeks of paid vacation.
- Standard hours: Mon–Fri, 7 AM–4 PM or 8 AM–5 PM.
- Convenient location in North Mississauga, accessible by highways (free parking) and transit.
Key Responsibilities:
- Manage all aspects of the company’s after-sales operations, including scheduling field technicians and overseeing service inquiries.
- Hire, coach, and train field service technicians to maintain high levels of technical expertise and customer satisfaction.
- Handle and resolve customer escalations, ensuring solutions align with company interests and meet customer expectations.
- Oversee spare parts sales to ensure availability for equipment start-ups, commissioning, and demand service.
- Monitor the Service Monitoring System, including planning, scheduling, and daily service updates.
- Ensure proper documentation of all service activities, including inspection sign-offs, customer approvals, and invoicing.
- Manage financial aspects of the service department, including budgets, expenses, and technician costs.
- Coordinate the service hotline to provide support and back-up coverage for vacations.
- Collaborate with engineering and sales teams to provide customer feedback on equipment performance.
- Develop and implement initiatives to improve service processes and operational efficiencies.
Qualifications/Requirements:
- Postsecondary education (degree, diploma, or certification) in the mechanical or electrical engineering, or technician fields is required.
- Experience in Industrial Equipment Manufacturing, Automation and Controls, Material Processing, or similar industries is required.
- Proven experience in managing B2B after-sales & service operations, parts sales, and team leadership is required.
- Strong understanding of mechanical and electrical components.
- Excellent verbal and written communication skills.
- Valid driver’s license with flexibility for overnight travel in Canada and the USA (~once per month).
- Must be available evenings and weekends to support on-site technicians as needed.
- Ability to read mechanical drawings (CAD) is required, and the ability to read electrical drawings is considered an asset.
How to Apply:
If this Field Service Manager role sounds like the perfect fit, please apply immediately and send your resume to alex.morrissey@qy-sa.ca with a short paragraph explaining why you'd be a great fit. We look forward to hearing from you
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