Regional Administrative Specialist

6 days ago

Ottawa, Canada Scotiabank Full time

**Requisition ID**: 162649

We are committed to investing in our employees and helping you continue your career at Scotiabank.

Regional Administrative Specialist Digital Channels

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Reporting to the Manager, Quality and Practice, as a Regional Administrative Specialist, you will be responsible for providing administrative and operational support to assist our Financial Consultants (Employee Services).
- You will be accountable for the preparation and processing of client documentation and inputting transaction requests as directed by our Advisors
- You will be responsible for maintaining the currency and accuracy of the client contact database, ensuring all applicable information and notes are recorded correctly.
- You will play an important role in booking and preparing files for client meetings, responding to time-sensitive requests from Advisors during client meetings, preparing correspondence and ensuring a quick and efficient response to all inquiries from current and prospective clients regarding MD products and services.
- You will maintain a follow-up system for inquiries and issues, ensuring expeditious resolution based on MD specified service standards.
- You’ll support and participate in the research and resolution of a variety of client concerns as well as contributing to special projects, as required.
- You will ensure that monthly compliance-related tasks, such as compliance reporting logs and following up on non-compliant paperwork, are completed efficiently.
- You will liaise with Accountants and third parties to provide tax documents or statements as requested.

What MD Expects of You:

- A commitment to an exceptional client experience - using your ability to quickly and clearly understand the client’s perspective, you will provide timely and accurate responses to a myriad of queries.
- A sense of urgency - what’s important to the client is equally important to you. You thrive on getting things done and done well.
- The flexibility to work independently and as part of a broader team.
- You embrace change - thriving in a diverse environment of ever-changing and competing priorities.
- A dedication to organizational efficiency - maintaining a strong attention to detail coupled with the ability to follow up and follow through in a results-oriented fashion

The Must Haves:

- College diploma in business, commerce or equivalent
- Demonstrated knowledge of the financial services industry and rules regarding estates, trusts, RESPs, RRSPs/RRIFs, TFSAs, non-registered investments and applicable tax-related issues
- Proficiency with Microsoft Office Suite
- Working knowledge of CRM2

Nice to Have:

- Knowledge of MD Management Ltd., our services and clientele
- Bilingual (French considered as an asset)

Why MD?
- We are big proponents of life-work integration and provide the flexibility and tools to achieve such.
- We believe an inclusive and diverse work environment makes for happy and productive employees.
- We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families.
- We know that financial security is important to you and we’re here to help - competitive salaries and incentive programs, a defined contribution pension plan and an employee share option purchase program.
- We realize time away to recharge is a non-negotiable - we offer a generous paid time off program in which the benefits increase along with your tenure with MD. Our team environment ensures you’re able to take time off without worrying about your clients.
- We understand that cost-effective banking solutions mean more money in your pocket - through our partnership with Scotia, we offer a variety of preferred banking, credit card, mortgage and home/auto insurance options and discounts.
- We love discounts. Through the WorkPerks program, as an employee of MD you’ll have access to thousands of discounts with various vendors across Canada.

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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