Guest Services Supervisor

3 months ago

Whistler, Canada Blackcomb Springs Suites Full time

The Guest Services Supervisor is responsible for supervising the Guest Services team including Guest Service Agents, and Night Auditors. A GSS provides leadership, direction, and guidance to the team, ensuring the guests receive the highest level of service.

**Job Duties and Responsibilities**:

- Supervises, trains, and manages performance of front desk staff.
- Ensures each guest is provided with the best possible experience, utilizing tools and techniques provided by the Guest Service Manager.
- Remains calm and alert during emergencies, heavy workloads, and other complications.
- Fields guests’ complaints and inquiries while developing and negotiating the most effective solutions.
- Assists the GSM in verifying and confirming all incoming OTA and third
- party reservations for accuracy, rate, payment structures and deposits as required.
- Assists the GSM and GM in revenue yielding management meetings.
- Perform the duties of a Guest Service Agent or Night Auditor as required.
- Support and manage the signature training program for the department including reviewing calls, coaching team members, and performance managing when necessary.
- Provide property site tours to potential guests with accurate knowledge of property details and services.
- Ability to communicate efficiently between Guest Services Department and all other hotel departments to assure the highest level of Guest satisfaction.
- Conduct performance reviews and performance management when required.
- Complete daily checklists and clearly communicate through daily pass on with colleagues.

**Prerequisites**:
**Education**:
A post secondary education in hotel management is an asset. Must have excellent verbal, written and computer system skills.

**Experience**:
Must have a minimum of 3+ years of experience as a supervisor and previous experience as a Front Desk Agent or Night Auditor in a Hotel.

Pay: From $23.63 per hour

Expected hours: 40 per week

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Guest Services Supervisor

    4 weeks ago

    Whistler, British Columbia, Canada Travel + Leisure Co Full time

    Unlock Your Potential as a Guest Services SupervisorAt Travel + Leisure Co., we're passionate about delivering exceptional experiences for our guests. As a Guest Services Supervisor, you'll play a vital role in ensuring our guests have an unforgettable stay. Your leadership skills will empower your team to provide top-notch service, anticipate needs, and...

  • Guest Services Supervisor

    4 weeks ago

    Whistler, British Columbia, Canada Travel + Leisure Co Full time

    Unlock Your Potential as a Guest Services SupervisorAt Travel + Leisure Co., we're passionate about delivering exceptional experiences for our guests. As a Guest Services Supervisor, you'll play a vital role in ensuring our guests have an unforgettable stay. Your leadership skills will empower your team to provide top-notch service, anticipate needs, and...

  • Guest Services Supervisor

    3 weeks ago

    Whistler, British Columbia, Canada Travel + Leisure Co Full time

    Lead the Way in Exceptional Guest ServiceAs a Guest Services Supervisor at Travel + Leisure Co., you'll be the driving force behind delivering unforgettable experiences for our guests. With a passion for hospitality and a knack for leadership, you'll empower your team to exceed expectations and create lasting memories.Key Responsibilities:Lead daily front-...

  • Guest Services Supervisor

    3 weeks ago

    Whistler, British Columbia, Canada Travel + Leisure Co Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is to deliver exceptional guest experiences through positive leadership and proactive problem-solving. As a Guest Services Supervisor, you will empower your team to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations.Key...

  • Guest Services Supervisor

    2 weeks ago

    Whistler, British Columbia, Canada Travel + Leisure Co Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is to deliver exceptional experiences for millions of travelers worldwide. As a Guest Services Supervisor, you will play a key role in achieving this mission by empowering your team to improve guest satisfaction through successful issue resolution, need anticipation, and expectation...

  • Guest Services Supervisor

    2 weeks ago

    Whistler, British Columbia, Canada Travel + Leisure Co Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is to deliver exceptional experiences for millions of travelers worldwide. As a Guest Services Supervisor, you will play a crucial role in achieving this mission by empowering your team to improve guest satisfaction through successful issue resolution, need anticipation, and expectation...

  • Guest Services Supervisor

    1 month ago

    Whistler, British Columbia, Canada Travel + Leisure Co Full time

    Transforming Guest ExperiencesAt Travel + Leisure Co., we're dedicated to putting the world on vacation. As a Guest Services Supervisor, you'll play a pivotal role in delivering exceptional experiences for our guests. Your leadership skills will empower your team to resolve issues, anticipate needs, and exceed expectations.Your Key Responsibilities:Lead...

  • Guest Services Supervisor

    1 month ago

    Whistler, British Columbia, Canada Travel + Leisure Co Full time

    Transforming Guest ExperiencesAt Travel + Leisure Co., we're dedicated to putting the world on vacation. As a Guest Services Supervisor, you'll play a pivotal role in delivering exceptional experiences for our guests. Your leadership skills will empower your team to resolve issues, anticipate needs, and exceed expectations.Your Key Responsibilities:Lead...

  • Guest Service Supervisor

    5 months ago

    Whistler, Canada Westin Resort and Spa Whistler Full time

    **Start Your **Journey With Us** **WESTIN** - At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are...

  • Guest Service/operations Supervisor

    5 months ago

    Whistler, Canada Blackcomb Snowmobile Full time

    Whistler ATV, Blackcomb Snowmobile, Dog sled, Fondue, Snowshoe, Snowcoach and has been offering world class tours since 1991. We are a well-established Adventure Tourism business looking for someone to join our operations team. The Guest Service/Operations Supervisor will report directly to the owners and work with both operations and guest service to...

  • Guest Services Supervisor Leadership Role

    7 days ago

    Whistler, British Columbia, Canada Travel + Leisure Co Full time

    Lead the Way in Exceptional Guest ServiceIn this pivotal role as Guest Services Supervisor at Travel + Leisure Co., you will be the driving force behind delivering unparalleled guest experiences. Your leadership and problem-solving skills will empower your team to excel in resolving issues, anticipating needs, and exceeding expectations. With a keen eye for...

  • Guest Service Agent

    4 months ago

    Whistler, Canada Concord Sundial Management Inc Full time

    *** As an ambassador and representative of The Sundial Hotel Whistler the Guest Service Representative will address all needs of our guests and owners to exceed expectations at each interaction. The Guest Services Representative performs Reservations, Front Desk, Concierge, Valet and any other duties as required. Your responsibility is more global than...

  • Guest Services Supervisor

    5 months ago

    Whistler, Canada Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Senior Guest Experience Supervisor

    3 weeks ago

    Whistler, British Columbia, Canada Scandinave Spa Whistler Full time

    Job SummaryAs a Senior Guest Experience Supervisor at Scandinave Spa Whistler, you will be responsible for overseeing the daily operations of the Guest Experience Department. This includes ensuring the smooth execution of all teams within the department, including training, employee performance, and development. You will also be responsible for maintaining...

  • Guest Experience Supervisor

    5 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    **Guest Experience Supervisor** **Our Mission** ***To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. **Vision** ***To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. **Fundamental Values**: - Authenticity: we...

  • Guest Service Representative

    5 months ago

    Whistler, Canada Vida Spa Full time

    **Our Values** **_ We are mindful._** We are present in everything we do. Every employee and guest feels listened to and taken care of. **_ We are open._** Everyone is an individual with different needs. We respect and honor individuals, their beliefs, and practices. **_ We live by example_** demonstrating a healthy approach to life. **_ We perform our...

  • Guest Service Representative

    5 months ago

    Whistler, Canada Vida Spa Full time

    **Our Values** **_ We are mindful._** We are present in everything we do. Every employee and guest feels listened to and taken care of. **_ We are open._** Everyone is an individual with different needs. We respect and honor individuals, their beliefs, and practices. **_ We live by example_** demonstrating a healthy approach to life. **_ We perform our...

  • Guest Service Agent

    5 months ago

    Whistler, Canada Sundial Hotel Whistler Full time

    *** As an ambassador and representative of The Sundial Hotel Whistler the Guest Service Representative will address all needs of our guests and owners to exceed expectations at each interaction. The Guest Services Representative performs Reservations, Front Desk, Concierge, Valet and any other duties as required. Your responsibility is more global than...

  • Guest Service Representative

    4 months ago

    Whistler, Canada Vida Spa Full time $23 - $24

    Founded in 2002, Vida Spas offers uniquely luxurious, personalized traditional and healing spa experiences including treatments based on the ancient Indian science of Ayurveda.  With four locations currently serving clients in Vancouver and Whistler, we are always looking for talent to join our Vida family. Vida Spa believes in sustainable growth by...

  • Guest Service Representative

    4 months ago

    Whistler, Canada Vida Spa Full time

    Founded in 2002, Vida Spas offers uniquely luxurious, personalized traditional and healing spa experiences including treatments based on the ancient Indian science of Ayurveda.  With four locations currently serving clients in Vancouver and Whistler, we are always looking for talent to join our Vida family. Vida Spa believes in sustainable growth by...