Guest Services Agent

3 months ago

Whistler, Canada Whistler Platinum Full time

Whistler’s leading Vacation Rental Management company, Whistler Platinum, is hunting for an amazing person to join our growing team

The benefits of working for Whistler Platinum
- Minimum $21p/h based on experience
- Access to free golf at Big Sky and Fairmont golf courses throughout the summer
- Staff housing
- Ski/Snowboard pass or recreational pass
- Full-time employees will be eligible to join the extended medical plan (Health, Dental, Life Insurance, Short Term Disability)
- Flexible work schedule to enjoy the Whistler lifestyle
- Discounts to experience Whistler activities
- Staff outings and a fun work atmosphere

Who we are
Founded in 2000, Whistler Platinum provides homeowners and guests with unrivalled property management, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy and the guest’s vacation memorable.

Join our team
In this fun and dynamic role, we are looking for a Guest Services Agent to assist guests in selecting their Whistler dream vacation; you will walk them through the process of selecting the perfect home, booking lift tickets, ski rentals and lessons, arranging grocery delivery or private chefs - and whatever else they may need. You are their vacation planning ‘specialist’ - that knowledgeable voice when our owners and guests are in-resort and require assistance. At times, you will also meet guests at their vacation home to provide an in-person home orientation to help them settle in upon arrival.

What will I be doing?
- Assist guests in arranging all the exciting activities Whistler offers, such as ski school, equipment rentals, activities, restaurant bookings and transportation options.
- Perform guest home orientation tours
- Deliver VIP gifts, luggage, and guest-requested items
- Be the “go-to” when guests have questions about home specifics, rates, availability and other reservation queries such as booking policies and procedures
- Create reservations and confirm guest details and travel dates, and other general administration tasks as required
- Inspect our beautiful properties to ensure they are ready for guest arrivals
- A willingness to learn about Whistler and all the local activities available
- Excellent command of the English language - written and verbal. Other languages are an asset.
- Previous guest service, reservations or concierge experience is an asset
- Excellent phone manner
- Valid Driver's Licence that can be transferred to a BC Driver's License
- Enjoys a mix of administration and client-facing interactions
- Able to multi-task and remain organized
- Able to uphold guest confidentiality and privacy in the highest regard
- Good problem-resolution skills, ability to think on one's feet
- Outgoing and friendly. A positive attitude wins
- Excellent grooming with a professional image

**Visa and Driving Requirements**: You must be legally eligible to work in Canada. We are unable to assist you in obtaining Canadian work authorization. You must have a driving license that is or can be transferred to, a BC driving license. Only applicants satisfying both of these requirements will be considered.

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