Business Support Coordinator

4 months ago

Ottawa, Canada Mad Radish Full time

**Job Summary**:
As our Business Support Coordinator, you’ll work closely with our entire team, providing vital support to the CEO, and our marketing, operations, and finance departments. This role offers a unique opportunity to gain comprehensive insights into every facet of a thriving QSR business, with the opportunity to grow into a specialized position. You’ll play a pivotal role in ensuring smooth operations, customer service, nurturing franchise leads, and keeping Mad Radish competitive and innovative.

**Company Overview**

At Mad Radish, our mission is to provide every neighbourhood with healthy, high-quality fast food while supporting our team members, the environment, and the well-being of our customers.

Our menu of hearty bowls and better-for-you burritos features top-quality ingredients, freshly roasted proteins, and craveable signature dressings. The future of the restaurant industry is healthier food, served in compostable packaging; and with 9 locations in Toronto and Ottawa, we're just getting started.

So, if you’re looking for an inclusive environment and a mission you can believe in, join the Mad Radish team. You’ll be working with an incredibly talented and energetic team and you'll have a material impact on the future of this fast-growing brand.

**Key Responsibilities**:

- **Administrative Support**: Assist the CEO with daily administrative tasks.
- **Bookkeeping**: Manage and maintain financial records, including invoices, receipts, and expense reports.
- **Coordination and Logistics**: Provide logístical support for various teams, ensuring timely and accurate delivery of services and products.
- **Franchise and Catering Sales Support**: Assist the franchise sales team in following up with potential leads. Engage with potential and first-time catering customers to drive sales and ensure customer satisfaction.
- **Customer Service**: Address customer inquiries, issues and reviews, ensuring high levels of customer satisfaction.
- **Document Management**: Maintain and edit internal documents for stores and franchisees, ensuring accuracy and accessibility.
- **Data Entry and Reporting**: Perform data entry tasks and generate reports as required, maintaining the accuracy and integrity of information.
- **Project Assistance**: Support various projects and initiatives by providing administrative assistance and coordinating with team members.
- **IT**: provide troubleshooting support to stores and customers to help resolve issues.
- **Research**:Competitive landscape, HR standards, systems and tools.

**Qualifications**:

- 1-3 years of experience supporting management in a growing company.
- Resourceful and solutions-oriented with a proactive approach to problem-solving.
- Energetic and dedicated with a strong work ethic.
- Strong attention to detail and organizational skills.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
- Strong time management skills and ability to prioritize tasks effectively.
- Experience with bookkeeping software (e.g., QuickBooks) is a plus.
- Ability to work independently and as part of a team.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Store discount
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative: 1 year (required)

Work Location: Hybrid remote in Ottawa, ON K1P 5G3

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