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Clerk - 4, Central Booking

3 months ago

Peterborough, Canada Peterborough Regional Health Centre Full time

**Position**:Central Booking Clerk 4

**Department**:Admitting

**Position Status**:Part-Time Temporary

**Temporary Contract End Date (if applicable)**:September 2024

**Union**:OPSEU 345

**Number of Positions**:1

**HOURS OF WORK**:
**Approximate # of Hours per week**:22.5

**Type of Shifts**:Days

**WHY WORK FOR US**:

- Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery. _
- We wouldn't be the hospital we are today without the people and nothing is more important to us then our team of dedicated employees. At PRHC, we pride ourselves on creating and maintaining an environment where people are valued, recognized, and treated with respect. _
- We believe that the best way to support our patients is through our people. We do this by providing our employees with competitive and comprehensive benefit plans, a pension program with matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. PRHC supports and encourages you to pursue whatever path you choose. _

**_WHAT YOU’LL DO: _**
- The Central Booking Clerk services multiple outpatient clinic areas to support the patient care team and the patient experience. Responsibilities include: booking patient appointments in a timely and patient-friendly manner, maintaining the integrity of the electronic chart and converting any paper documents to an electronic format and collaborating with outpatient clinic staff and clinicians to optimize patient care and the patient experience _. _

**_WHAT YOU’LL BRING: _**
- _Grade 12 Diploma or GED required. Successful completion of a Medical Office Support Staff Certification, or an equivalent combination of education and work experience _. _

**_WHO YOU ARE: _**
- _Demonstrated customer focused/driven attitude, exceptional customer service skills and positive customer philosophy _
- _Demonstrated intermediate knowledge of the Microsoft office suite and good computer skills _
- _Accurate keyboarding skills (40 wpm) _
- _Able to use standard office equipment including a computer, laser printer, label printer, fax machine, multifunction photocopier, calculator, and telephone. (Option to add other department specific equipment to the list) _
- _Demonstrated ability to maintain a high degree of confidentiality and follow current privacy regulations _
- _Excellent written, verbal and listening communication skills _
- _Demonstrated ability to communicate effectively over the telephone, with patients/families, staff and physicians and the community _
- _Demonstrated ability to work independently and use good judgement when making decisions _
- _Demonstrated good team work skills and ability to work collaboratively and promote a positive attitude within the team _
- _Excellent organizational, problem solving and time management skills in a fast-paced environment _
- _Demonstrated knowledge of medical terminology and abbreviations _
- _Demonstrated ability to work with precision and accuracy with attention to detail _
- _Excellent interpersonal skills and demonstrated patience and flexibility to support multiple client demands _
- _Demonstrated ability to prioritize and multi-task when facing multiple demands in a fast-paced environment _
- _Demonstrated ability to maintain good attendance and punctuality _
- _Ability to remain calm during emergency situations and carefully follow code procedures _
- _Demonstrated ability to complete work accurately and meet deadlines _
- _Nonessential: _
- _Experience with Epic considered an asset _

**_OUR COMMITMENT: _**
- At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We do this because we understand that bringing different perspectives and backgrounds to the fulfillment of our mission, vision and values makes us better. _
- Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team._